Ankit Sharma

❖ Spearheaded a remote team of 17 professionals, driving strategic projects in Quality, NPS, C-SAT, and Process Excellence
❖Increased the Net Promoter Score (NPS) for the Holidays business from 18% to 54% within three years by applying Six Sigma and Pareto analysis techniques
❖Reduced the customer detractor rate from 9.2% to 5.5% through targeted root cause analysis (Why-Why, Fishbone)
❖Successfully led high-impact leadership projects, ensuring success through effective stakeholder collaboration and presenting monthly progress reports directly to the COO.
❖Scaled a remote team from 2 to 17 members in three years, expanding its scope from one to five core processes, including NPS, Quality Audits, Customer survey & Anlysis, Feedback analysis and Process Excellence.
❖Achieved a 3X improvement in NPS and a 2X increase in quality audit volume and effectiveness.
❖Recognized with multiple company-wide awards for outstanding performance, including "Emerging Tripper of the Quarter", "Super Tripper of the Month", "Super Tripper of the Quarter" & Team Awa

❖Directing a team of 5 members Pan India; spearheading Process Excellence projects & FC, Hubs & Vendor Quality Audits for UpScalio
❖Interfacing with the FC operation Team and Internal Stakeholders to reduce Rejections, Returns & Customer escalations);
recommending estimates for future Cost reduction Projects.
❖Identifying & implementing Vendor Audit Checklist resulting in a targeted Inbound rejection & Cx escalations monthly cost reduction of INR 1.6 Lac.
❖Reducing weekly delivery (Kaizens, Lean Six sigma Training, Quality Matrix weekly Charter) discrepancies from 3000+ Units to less than 10 Units via conducting Inventory Audit (reconciliation) thereby stabilising new process of FBA/FBA (MP) reconciliation
❖Maintaining warehouse Quality Audit Score at 98.7% against inventory accuracy and order-picking KPIs
Projects:
❖Managing inventory availability and inventory health by 92% to 98.7% which includes systematic forecasting, improving in stock rates, and inventory planning at Warehouse levels
❖Rendering support to new warehouse opening across BLR, Mumbai, and Delhi region and Inventory transactions from vendor/client warehouse to own warehouse without impacting any order (Avg order-1500)
❖Drafting regular reports on order trends as per DRR or SKU
❖Delivering better fulfillment and profitability through cost reductions & quality improvements leveraging design & implementation of Operations, Order Fulfilment Efficiency, KPIs & so on; worked on & designed Pick-patch to reduce timeline from 7m to 5m one picklist

❖Established end-to-end FC Quality Charter process for Delivery. Responsible for managing Quality charter for 13 North warehouses. (Clients: Flipkart Non large, Amazon Large, Mahindra & Mahindra’s Spare parts, Voltas, Swiggy &24*7)
❖Identified gaps in process & Completed 7 Kaizens & Projects by using Six Sigma tool, saving of around 3 Lack.
❖Trained more than 500 Operation Employees + 50 leaders on SOP Process & Six Sigma. Conducted more than 100 FC Audits + 25 Vendor Audits to streamline the operation process by closing the Audit findings.
❖Led the 2021-2022 Pan India ISO Audits Project and closed the Audit with Zero major non-Conformities. Delhivery all FCs are ISO certified now.

• Trained junior associates in proper procedures, team policies and strategies for success.
• Reviewed work of junior associates, identified knowledge gaps, corrected mistakes and recommended changes to prevent future mistakes and improve performance.
• Managed data collection, visualisation and reporting for projects of different scale and applications.

❖Managed quality audits and quality check charters for Flipkart dark stores across 10 locations in Delhi NCR.

❖Managed onboarding audits for grocery and F&V vendors, updating checklists to ensure regulatory compliance.

❖Managed the fruits and vegetable quality control charter and conducted quality checks at vendor sites.

❖Created and revised lab inspection checklist for 100 items in alignment with FSSAI guidelines, enhancing inspection accuracy.

❖Monitored quality inspection lab for food items at FC in North region, ensuring compliance with all food quality standards before in-warding items.

❖Led FC Quality Department and maintained quality metrics to ensure compliance and performance standards.

❖Managed and led E2E supply quality of electronics, mobiles, lifestyle and fashion.

❖Monitored process performance, identified improvement areas, and implemented measures to enhance operational effectiveness.

❖Managed operational SOPs and documentation to streamline processes and ensure consistency.