Ankit Sharma
MIS | Reporting Analyst | WFM | Business Analyst
Mumbai,MH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Assistant Manager MIS & Analyst
Angel One Ltd
09.2024 - Current
- Built strong professional relationships with staff, contributing to a positive and collaborative work environment.
- Encouraged teamwork by promoting effective collaboration among team members on various projects.
- Monitored and ensured compliance with organizational policies and regulations.
- Managed vendor relationships and procurement processes efficiently.
- Oversaw booking arrangements and offsite event coordination.
- Prepared and analyzed reports to support decision-making.
- Coordinated with the HR team on various administrative tasks.
MIS Lead
Iksula Services PVT Ltd
04.2022 - 09.2024
- Successfully migrated legacy systems to modern platforms with minimal disruption to daily operations or data integrity concerns.
- Streamlined data management processes by implementing effective information systems and database solutions.
- Fostered a culture of continuous improvement within the team through regular feedback sessions and knowledge sharing initiatives.
- Developed custom software applications for improved business process efficiency and cost reduction.
- Enhanced decision-making capabilities by providing timely and accurate MIS reports to senior management.
- Experienced in Conducting Audits for compliance and efficiency.
- Skilled in Analysts for Profit and Loss to optimize financial performance.
- Effective Bench Management for resource optimization.
- Expertise in Evaluating Monthly KRA for departmental performance enhancement.
- Proficient in Budgeting for the Appraisal Process to ensure fair compensation.
- Accomplished in Scheduling Agents and Implementing Daily Adherence Plans for operational efficiency.
- Addressing Operations Grievances to foster a positive work environment.
- Trusted in Assisting CEO and Vice President with departmental tasks and data for strategic decision-making.
- Overseeing all management duties for smooth operations.
- Taking charge of New Hiring and Bench Resources for talent management.
- Dedicated to Developing a Training Plan for skill enhancement and growth.
- Spearheaded data-driven initiatives to analyze profit and loss metrics, leading to the implementation of cost-saving measures that improved financial performance by reducing overhead costs by 20%
Senior MIS Executive
Iksula Services Pvt Ltd
01.2021 - 03.2022
- Contributed to strategic planning sessions by providing critical business intelligence derived from detailed data analysis.
- Streamlined report generation for improved decision-making with efficient data extraction and analysis techniques.
- Planned and led administration of management information system for achieving threshold-level performance.
- Proficient Reporting & Analyst preparing MBR & Offsite PPTs.
- Experienced in managing the Appraisal Cycle for entire departments.
- Skilled in planning strategies to control Attrition rates.
- Liaising with Finance on DSO matters.
- Collaborating with Operations Managers to maintain account records.
- Tracking Compliance standards.
- Coordinating with Sales for pipeline projects.
- Collaborating with HR on event management.
- Assisting in hiring approval post-margin analysis.
- Adaptability to various other tasks as needed.
Customer Service Executive
Iksula Service Pvt Ltd
12.2019 - 01.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Proficiently managed multi-channel communication including calls, chats, and emails.
- Demonstrated excellence in Quality Control (QC) within four months of assuming the role.
- Resolved CEO and Social Media escalations.
- Achieved consistent success in meeting Key Result Areas (KRAs).
- Lead and supported a team.
- Effectively managed client relationships and satisfaction.
Branch Relationship Executive
BOB Financial Solutions
07.2018 - 12.2019
- Excelled as a Branch Relationship Executive at Bank of Baroda, leveraging exceptional client service and financial expertise.
- Spearheaded robust sales initiatives, significantly enhancing credit card product uptake
- Maintained engagement in product briefings and industry updates to ensure comprehensive knowledge.
- Demonstrated a track record of surpassing assigned targets consistently.
- Achieved monthly targets consistently, showcasing dedication and performance excellence.
Education
B.com - Commerce
Yaswantrao Chouhan Maharashtra Open University
Mumbai 04.2001 -
Skills
Operations management
Cost reduction
Customer service
Project management
Staff management
Analytical Skills
Business Analysis
Power BI
Statistical Analysis
Certification
Python for Data Science
Timeline
Assistant Manager MIS & Analyst
Angel One Ltd
09.2024 - Current
Python for Data Science
02-2024
Power BI with Excel
10-2023
MIS Lead
Iksula Services PVT Ltd
04.2022 - 09.2024
Senior MIS Executive
Iksula Services Pvt Ltd
01.2021 - 03.2022
Customer Service Executive
Iksula Service Pvt Ltd
12.2019 - 01.2021
Branch Relationship Executive
BOB Financial Solutions
07.2018 - 12.2019
B.com - Commerce
Yaswantrao Chouhan Maharashtra Open University
04.2001 -