Ankit Singh

Work History

Johnson Controls India Pvt Ltd

Gurgaon

2022.11 - Current

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Mentored team members to enhance professional development and accountability in workplace.
Created employee schedules to align coverage with forecasted demands.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Genpact India Pvt Ltd

Noida

2019.12 - 2022.10

Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Assisted established management staff with operational oversight, business development, and process improvement strategies.
Organized projects and contests to increase sales and encourage exceptional customer service.
Acted with integrity, honesty and knowledge to promote culture of company.
Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
Sent emails to communicate order status and informed customers of back-orders or shipping delays.
Reviewed order terms and conditions with customers to comply with company policy.
Communicated with customers to address order inquiries, changes and cancellations.

Genpact India Pvt Ltd

Gurgaon

2017.07 - 2020.12

Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
Identified and resolved process issues to drive optimal workflow and business growth.
Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
Negotiated to collect balance in full.
Directed day-to-day collections functions.
Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Reached out to approximately Number account holders daily.