Summary
Overview
Work History
Education
Skills
Affiliations
Declaration
Work Availability
Work Preference
Timeline
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Ankit Singh

Ankit Singh

NEW DELHI

Summary

With over 9.5 years of experience in endpoint management, I specialize in managing Windows, iOS, Android, and Mac devices for global clients. I have successfully transitioned multiple projects for US, UK, and international clients, ensuring smooth device management and secure IT infrastructures. Working closely with a practice team, I lead large-scale transitions, optimize workflows, and drive continuous service improvements. My focus on security, process automation, and best practices has enhanced operational efficiency, ensuring compliance and boosting user productivity.

Overview

10
10
years of professional experience

Work History

Sr. Principal Infrastructure Engineer

Mphasis
Noida
08.2022 - Current
  • Spearheaded the implementation of Microsoft Intune solutions for over 7,000 Windows, Android, and iOS devices, driving enhanced security and operational efficiency.
  • Identify all areas of the existing Run Books that need to be updated with Intune information
  • Delivered a cloud-first endpoint management project for a US-based airport and wealth management firm, managing a globally distributed workforce across the US and the UK.
  • Designed and enforced conditional access policies for secure and compliant access to corporate resources.
  • Developed custom configuration and compliance policies for BitLocker, local accounts, and certificate-based authentication.
  • Managed life-cycle processes for Win32 apps and LOB applications, including deployment, updates, and retirement.
  • Oversaw patch management strategies through Windows Update for Business & Update Rings and ensure timely deployment of feature and quality updates.
  • Implemented Autopilot (including White Glove and Kiosk profiles) for zero-touch provisioning, optimizing user onboarding processes.
  • Proactively monitored device compliance and resolved security incidents, reducing potential threats through regular checks.
  • Automated Intune administrative tasks using PowerShell scripting, reducing manual efforts, and improving operational efficiency.
  • Coordinated with IT security teams to mitigate vulnerabilities and implement remote data-wiping policies.
  • Collaborated with cross-functional teams to establish mobile device management (MDM) policies and procedures, aligned with industry standards.
  • Conducted training sessions for IT teams and stakeholders on Intune features, best practices, and troubleshooting methodologies.
  • Supported transition projects, managing the discovery, shadow, reverse shadow, primary, and go-live phases for seamless handovers.
  • Performed incident, problem, and change management as part of daily operations, ensuring adherence to SLAs, and minimizing downtime.
  • Developed SOPs, runbooks, and FAQs for critical tasks, contributing to knowledge management, and continuous service improvement (CSI).
  • Worked with resolver groups, vendors, and carriers to troubleshoot escalated issues, and ensure timely resolutions.
  • Onboarding best practices for endpoint management, continuously evaluating, and recommending architectural improvements to adapt to emerging technologies and security trends.

Sr. Analyst

HCL Technologies Ltd.
11.2018 - 07.2022
  • Provide Intune Mobile Device Management (MDM) support for 19,000 Mobile/Windows devices
  • Drafting KB articles for team on basis of handled issues
  • Implemented device compliance strategy
  • Create, Maintain, update, deploy and delete policies through Intune
  • Managing software distribution end-to-end process
  • Troubleshoot and resolve mobile device problems related to Applications, Email, Contacts, Calendar and Data
  • Providing training to the new joiners on both technical and process
  • Managing Apple APN cert Management (renewal)
  • Providing support on LOB applications (Windows, iOS and Android)

Technical Support Executive

VMAK Research Services
01.2017 - 11.2018
  • Provided technical support to customers for their problems related to Intune and MDM for Office 365
  • Comprehended business requirements and transforming them into technical requirements
  • Implemented device security like conditional access, enrollment procedure and compliance strategy
  • Created and managed device configuration profiles through Intune

Solution Engineer

Quatrro Global Services
09.2014 - 04.2016
  • Worked as Escalation support for O365.
  • Handled monthly team tickets audits.
  • Drafted KB articles for the team.
  • Performed the Daily checks as per the checklist.
  • Learned leadership quality and how the support tickets and change management process work.
  • Perform post-resolution follow-ups to help requests

Education

Bachelor of Commerce -

Delhi University
10.2015

10th & 12th -

Vidya Bal Bhawan Sr. sec School
05.2012

Skills

  • Endpoint Management: Intune, Microsoft Endpoint Manager, Autopilot, MDM, MAM, Zero-trust, Apple Business Manager (ABM) Integration, Kiosk Mode, Hybrid AD, Azure AD, Android Enterprise Device Management, BYOD, Samsung Knox, Pre-Provisioning(White-Glove), Zero-Touch Provisioning, Role-Based Access Control (RBAC)
  • Security and Compliance: Conditional Access, Compliance Policies, App Protection Policies, Device Encryption (BitLocker), Remote Data Wiping, Jailbreaking/Rooting Alerts, Data Loss Prevention (DLP), Multi-Factor Authentication (MFA),
  • Application deployment: Win32 & MSIX App Deployment, Cloud App Management (SaaS), App Store for Managed Devices, Custom App, App Retirement & Version Management, Mobile Application Management (MAM), Application Lifecycle Management (ALM), LOB (Line of Business) Apps
  • Device Configurations: Device Retirement, Remote Wipe, Security Baselines, BitLocker Encryption, SCEP Profiles, Wi-Fi/VPN/Email Profiles, Kiosk Mode, Windows Autopilot Profiles, macOS Device Management, Mobile Device Management (MDM) for iOS/Android, Configuration Profiles for macOS and Windows
  • Technical Tools: PowerShell scripting, Azure AD, Group Policy, Office 365, Azure AD Connect, Intune Connector for Active Directory
  • Project Management: Intune Project Kickoff & Planning, Phased Rollouts, Stakeholder Engagement & Communication, Global User Base Management, Training & Knowledge Transfer, Risk Assessment & Mitigation, Agile Project Management, Resource Allocation, Timeline Management, Cross-functional Team Collaboration
  • IT Operations: Major Incident Management, SOP Creation, Problem and Knowledge Management, HLD (High-Level Design), LLD (Low-Level Design), Change Management, Runbooks, Service Delivery, ITIL-based Best Practices, Continuous Service Improvement (CSI), Performance Monitoring, SLA Management
  • Ticketing tool: SNOW (ServiceNow), ManageEngine, Jira, MSM
  • Operating System : Windows 10, Windows 11, Surface device, Co-Managed Devices, Azure virtual desktops, macOS, iOS, Android
  • Monitoring: Intune Reporting, Device Compliance Reporting, Audit Logs, Activity Reports, Readiness, Security Incident Reporting, System Health Monitoring

Affiliations

  • Hybrid to Modern Management Migration
  • Migrated 4000+ devices from on-prem AD to Intune-based management.
  • Implemented Autopilot profiles for zero-touch deployment.
  • Conditional Access Rollout with MAM Policy Deployments
  • Successfully ensured secure and compliant access to corporate resources for remote employees across multiple regions.
  • Delivered corporate data protection on BYOD devices using MAM policies without the need for full device enrollment.
  • Improved user experience with minimal friction, enabling employees to access the resources they needed while maintaining security.

Declaration

I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. I understand that any false information may lead to the rejection of my application or termination from employment.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work from home option

Timeline

Sr. Principal Infrastructure Engineer

Mphasis
08.2022 - Current

Sr. Analyst

HCL Technologies Ltd.
11.2018 - 07.2022

Technical Support Executive

VMAK Research Services
01.2017 - 11.2018

Solution Engineer

Quatrro Global Services
09.2014 - 04.2016

Bachelor of Commerce -

Delhi University

10th & 12th -

Vidya Bal Bhawan Sr. sec School
Ankit Singh