Jitendra Jangir
Gurugram
Summary
Dynamic IT Consultant with 7 years of extensive experience, currently working Concentrix, specializing in Microsoft Intune support. Proven ability to enhance customer satisfaction through effective troubleshooting, deployment, device management, app managed, windows updates management along with training, supporting and up skilling support engineers for Intune pro and premier support.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Senior Support Engineer
Concentrix
Gurugram
01.2024 - Current
- Experienced Intune Support Engineer with over 7 years of expertise in providing comprehensive support for NOAM & EMEA premier clients.
- Adept at troubleshooting and resolving Intune-related issues, with a focus on device configuration, compliance, and app deployment across Windows, iOS, Android, and macOS platforms, delivering high-quality support in endpoint security, user and group management, and device enrollment.
- Trained new hired for Intune support with complete 5 weeks training on site in Seoul, South Korea and Gurgaon, India.
- Reguarly conducting technical traige on refreshing product support for Intune support engineers.
- Conducted L250 training for 3 weeks to up skill tenured Intune support engineer at Gurgaon site, India.
SME & Technical Lead
Teleperformance
Jaipur
01.2018 - 04.2023
- Experienced IT Consultant with 5 years of hands-on expertise leading Tier 2 professional technical support operations for Microsoft Intune, Windows, and Office.
- Proven track record as a Subject Matter Expert for 5 years, specializing in troubleshooting, support escalation management, and mentoring technical teams.
- Adept at streamlining support workflows, enhancing customer satisfaction, and delivering solutions aligned with enterprise needs across modern workplace technologies.
Technical Support Associate
Teleperformance
Jaipur
01.2016 - 02.2018
- Provided technical assistance to customers via phonesupport.
- Diagnosed hardware and software issues for diverse client systems.
- Documented customer interactions in support ticketing systems accurately.
- Installed, configured, and troubleshot hardware and software for end users.
Education
Graduation -
Rajasthan University
Jaipur05.2016
Skills
1 User & License Management (Intune/Azure AD): Proficient in onboarding new users, managing user licenses for endpoint readiness, and handling user/device groups within Azure Active Directory
2 Application Lifecycle Management: Skilled in uploading, configuring, and deploying Line-of-Business (LOB) and OEM Store apps across Windows, iOS, and Android platforms to individuals or AAD groups; with ongoing monitoring of deployment success
3 Mobile Application Management (MAM): Experienced in wrapping and securing managed applications using SDKs for iOS and Android, ensuring robust protection for business apps like Outlook and Office on mobile devices
4 Device & Profile Configuration: Expert in creating, updating, deploying, and removing device configuration and compliance policies—including Wi-Fi, domain join, restrictions, and security settings across Windows, iOS, and Android devices
5 Service Administration & Integration: Responsible for managing Intune and Azure AD services, including Apple APNs renewal, Android for Work setup, ABM/Autopilot integration, subscription/license assignments, and generating reports
6 Conditional Access Management: In-depth experience in designing and maintaining Conditional Access policies for diverse platforms (Windows, iOS, Android, macOS), supporting both security enforcement and user access control
7 Autopilot & Modern Device Provisioning: Delivered modern management solutions using Windows Autopilot, Intune, and Azure AD—tailored to client needs and documented with high- and low-level design specifications
8 Microsoft Endpoint Manager (Intune/MECM/SCCM): Hands-on implementation of Co-Management, CMG, Software Distribution, Patch Management, and Windows as a Service; enabling seamless hybrid endpoint operations
9 Security and identity management: knowledge of AD DS, AD FS, AAD Connect, and Azure AD App Proxy; with a focus on identity and access management technologies such as MFA, RMS, and Azure Information Protection
10 Advanced Windows Deployment & Compliance: Proficient in customizing Windows 10 builds, deploying Group Policy Objects (GPOs) via AD or migrating to Intune CSP/ADMX templates, and configuring policies like BitLocker, Windows Defender, and Windows Hello for Business
Certification
• L100 Intune Support Engineer, Concentrix, 01/24, 03/24
• L200 Intune Support Engineer, Concentrix, 01/25, 03/25
• L200 Intune Support Engineer, Concentrix, 01/25, 03/25
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Accomplishments
Trained new team on site in Seoul, South Korea - July to August 2025
Timeline
Senior Support Engineer
Concentrix
01.2024 - Current
SME & Technical Lead
Teleperformance
01.2018 - 04.2023
Technical Support Associate
Teleperformance
01.2016 - 02.2018
Graduation -
Rajasthan University