Motivated and forward-thinking product owner with 8+ years of experience in a dynamic SaaS environment. Experienced in leading and guiding the Dev/Ops/Support team in various product development efforts. Successfully streamlined delivery time by 20% and coordinated 95% of product completion according to the company roadmap. Proficient in Voice over IP protocol, including VOIP/SIP, SIP call flows, WireShark analysis of voip calls, and RTP analysis. Skilled in defect tracking, reporting, and analysis. Experienced in product packaging in Linux using shell scripts. Well-versed in AWS and proficient in managing cloud servers and performing hot maintenance.
Windows