Ankit Srivastava
Greater Noida West
Summary
Results-driven Operations Customer Expert with 2+ years of experience in customer service and operations. Proven ability to enhance customer satisfaction, streamline workflows, and support business growth through strategic solutions. Skilled in problem-solving, communication, and process coordination, with a strong passion for driving innovation and improving systems. Dedicated to achieving impactful, efficient, and scalable outcomes in the industry.
Overview
2
2
years of professional experience
Work History
Operations Customer Expert
Teleperformance
Glasgow
09.2024 - 12.2025
- Analyzed customer accounts to identify irregularities, trends, and risks while ensuring compliance with regulations.
- Optimized workflows and investigations by identifying gaps and collaborating with fraud, compliance, and escalation teams.
- Delivered high-quality customer support, consistently exceeding accuracy, quality, and case-resolution benchmarks.
- Supported team development by mentoring and training colleagues at Teleperformance UK, leveraging strong performance results to help enhance overall team capability.
Customer Service Consultant
Pastdue Credit Solutions
Glasgow
10.2023 - 09.2024
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction and offering solutions tailored to their needs.
- Met and exceeded monthly targets for successful repayment arrangements and client satisfaction ratings.
- Utilized the company's proprietary software to manage client accounts and track payment arrangements.
Education
MSc - Biotechnology and Management
University of Glasgow
Glasgow09-2023
B tech - Biotechnology
Amity University
Noida07-2021
Skills
- Account management
- Operational decision-making
- Communication skills
- Customer experience
- Process optimization
- Social media marketing
- Project management
- Risk assessment
- Data management
- Analytical skills
- Training and mentorship
Websites
Languages
- English
- Hindi
Timeline
Operations Customer Expert
Teleperformance
09.2024 - 12.2025
Customer Service Consultant
Pastdue Credit Solutions
10.2023 - 09.2024
MSc - Biotechnology and Management
University of Glasgow
B tech - Biotechnology
Amity University