Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Roles And Responsibilities
Professional Qualification - Fundamentals Of Computer
Disclaimer
Timeline
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ANKIT TIWARI

Assistant Manager
New Delhi

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Supervisor & A.M

Incredible Management Services Pvt Ltd
New Delhi
03.2020 - Current
  • Adapted quickly to changes in industry regulations, incorporating new requirements into daily workflow without compromising productivity or results.
  • Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
  • Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
  • Collaborated with legal team to prepare documentation for court proceedings, ensuring compliance with regulations and proper representation of company interests.
  • Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
  • Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Collaborated with felid teams to troubleshoot issues related to finding address, resolving problems efficiently.
  • Self Visit to High Value accounts
  • 'Managed over 50 customer/field Executive/clients calls per day
  • Improved clint satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans

Team Leader

DI Management International
New Delhi
02.2018 - 03.2020
  • Increased clint satisfaction rating by closely monitoring dialer quality standards and addressing any issues promptly.
  • Trained new team members on scripts, company services, and collection strategies.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Streamlined workflows for increased Number, Reducing non-contactable data through field visits
  • Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
  • Negotiated settlements on outstanding accounts, resulting in increased recovered funds without resorting to litigation or additional costs.
  • Provided ongoing training and support for new team members, ensuring adherence to best practices in debt recovery processes across organization.
  • Enhanced team productivity through active participation in meetings, sharing ideas for improvement, and fostering positive work environment built on collaboration and mutual respect.

Sales Supervisor

Big Marketing & Sales Pvt Ltd
01.2017 - 02.2018
    • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
    • Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
    • Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
    • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Assistant Team Leader

Tele talk Pvt Ltd
New Delhi
  • Maintained comprehensive knowledge of products and services offered, enabling accurate responses to customer inquiries.
  • Enhanced company reputation for excellent service through polite and professional interactions with clients.
  • Identified opportunities for upselling during calls, resulting in increased revenue generation for company.
  • Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
  • Maintaining Dialer and MIS Report
  • Increased sales by 10%

Education

Bachelor of Commerce -

Maharaja Agrasen Himalayan Garhwal University
Uttar Pradesh
02.2020 - 10.2023

Skills

Sales

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Personal Information

  • Father's Name: Mr. Raghunath Tiwari
  • Date of Birth: 09/06/1998
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Roles And Responsibilities

  • Responsible for assigned targets (monthly, quarterly, and annually)
  • Goals set for centers month on month, maintaining relationship with target, customer service, ensuring high rate of return on investment, collection support
  • Maintaining AD stock as per norms, Ram-up Plan Management, , Establishing a healthy relationship with Costumers, Effectively handled the Costumers Claim Settlement, Field Visit in Costumers address
  • Operating Back Office, updating all records and documents (Hard copy as well as soft copy), Deta Purchasing, and maintaining, Data Entry, ID Card Creation, Managing Agreement Renewal Timely
  • Proper execution of the Plan. and Milestone Achievement it on time
  • Follow up for DRR
  • Dialer Report Observations and Improvement
  • Share Ramp Up Plan
  • Billing Follo up
  • Maintain good relation with client

Professional Qualification - Fundamentals Of Computer

  • MS-Office: MS-Word, MS-Excel, MS-Power point
  • Operating System: Windows

Disclaimer

I do hereby declare the all the above information is true according to my best knowledge.

Timeline

Supervisor & A.M

Incredible Management Services Pvt Ltd
03.2020 - Current

Bachelor of Commerce -

Maharaja Agrasen Himalayan Garhwal University
02.2020 - 10.2023

Team Leader

DI Management International
02.2018 - 03.2020

Sales Supervisor

Big Marketing & Sales Pvt Ltd
01.2017 - 02.2018

Assistant Team Leader

Tele talk Pvt Ltd

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ANKIT TIWARIAssistant Manager