ANKIT TIWARI
Assistant Manager
New Delhi
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Supervisor & A.M
Incredible Management Services Pvt Ltd
New Delhi
03.2020 - Current
- Adapted quickly to changes in industry regulations, incorporating new requirements into daily workflow without compromising productivity or results.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
- Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
- Collaborated with legal team to prepare documentation for court proceedings, ensuring compliance with regulations and proper representation of company interests.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Collaborated with felid teams to troubleshoot issues related to finding address, resolving problems efficiently.
- Self Visit to High Value accounts
- 'Managed over 50 customer/field Executive/clients calls per day
- Improved clint satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans
Team Leader
DI Management International
New Delhi
02.2018 - 03.2020
- Increased clint satisfaction rating by closely monitoring dialer quality standards and addressing any issues promptly.
- Trained new team members on scripts, company services, and collection strategies.
- Identified and contacted customers with overdue accounts to address payment status.
- Streamlined workflows for increased Number, Reducing non-contactable data through field visits
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Negotiated settlements on outstanding accounts, resulting in increased recovered funds without resorting to litigation or additional costs.
- Provided ongoing training and support for new team members, ensuring adherence to best practices in debt recovery processes across organization.
- Enhanced team productivity through active participation in meetings, sharing ideas for improvement, and fostering positive work environment built on collaboration and mutual respect.
Sales Supervisor
Big Marketing & Sales Pvt Ltd
01.2017 - 02.2018
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Assistant Team Leader
Tele talk Pvt Ltd
New Delhi
- Maintained comprehensive knowledge of products and services offered, enabling accurate responses to customer inquiries.
- Enhanced company reputation for excellent service through polite and professional interactions with clients.
- Identified opportunities for upselling during calls, resulting in increased revenue generation for company.
- Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
- Maintaining Dialer and MIS Report
- Increased sales by 10%
Education
Bachelor of Commerce -
Maharaja Agrasen Himalayan Garhwal University
Uttar Pradesh 02.2020 - 10.2023
Skills
Sales
Debt Collection / Debt Recoveries
Corporate Communications
Clint Management
Leadership
Cost management
Legal knowledge
Debt Recovery Strategies
Audit Procedures
Skip Tracing
Personal Information
- Father's Name: Mr. Raghunath Tiwari
- Date of Birth: 09/06/1998
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Roles And Responsibilities
- Responsible for assigned targets (monthly, quarterly, and annually)
- Goals set for centers month on month, maintaining relationship with target, customer service, ensuring high rate of return on investment, collection support
- Maintaining AD stock as per norms, Ram-up Plan Management, , Establishing a healthy relationship with Costumers, Effectively handled the Costumers Claim Settlement, Field Visit in Costumers address
- Operating Back Office, updating all records and documents (Hard copy as well as soft copy), Deta Purchasing, and maintaining, Data Entry, ID Card Creation, Managing Agreement Renewal Timely
- Proper execution of the Plan. and Milestone Achievement it on time
- Follow up for DRR
- Dialer Report Observations and Improvement
- Share Ramp Up Plan
- Billing Follo up
- Maintain good relation with client
Professional Qualification - Fundamentals Of Computer
- MS-Office: MS-Word, MS-Excel, MS-Power point
- Operating System: Windows
Disclaimer
I do hereby declare the all the above information is true according to my best knowledge.
Timeline
Supervisor & A.M
Incredible Management Services Pvt Ltd
03.2020 - Current
Bachelor of Commerce -
Maharaja Agrasen Himalayan Garhwal University
02.2020 - 10.2023
Team Leader
DI Management International
02.2018 - 03.2020
Sales Supervisor
Big Marketing & Sales Pvt Ltd
01.2017 - 02.2018
Assistant Team Leader
Tele talk Pvt Ltd