ANKIT UPADHYAY
Property & Casualty Insurance Specialist
India
Summary
Results-driven Delivery Lead at AXA XL with significant experience of 20+ years in leading large teams and building professional relationships for P&C Insurance Proven track record in managing business operations, ensuring timely project delivery, and nurturing stakeholder connections through effective collaboration across multiple teams. Possesses strong expertise in strategic change management, executive leadership, and project management. Skilled in optimizing operations, analyzing processes for enhancements, and achieving high levels of customer satisfaction. Career aspirations focus on leveraging leadership abilities to promote organizational success and foster continuous improvements through the adoption of technological advancements.
Overview
20
20
years of professional experience
4
4
Certifications
Work History
Delivery Lead
AXA XL
04.2021 - Current
- Oversaw day-to-day business operations for over 200 colleagues by fostering deep professional relationships with underwriting, middle office, various stakeholders, and various upstream and downstream teams.
- Fostered and cultivated lucrative relationships with both new and existing stakeholders through effective communication, exemplary interpersonal skills, and managed expectations via robust review process reviews and management.
- Implemented agile methodologies to improve team performance and project agility, resulting in increased productivity and improved delivery efficiency to stakeholders.
- Spearheaded recruitment efforts for hiring top talent in delivery roles, ensuring adequate staffing levels during periods of peak demand, and ensuring low employee turnover.
- Evaluated staff performance regularly using objective metrics and qualitative feedback, implementing performance improvement plans when necessary to be in line with business delivery expectations.
- Provide disciplined leadership, including hiring, compensation, setting clear expectations, and holding the team and self-accountable for results, with complete guidance on individual development for future skills and the right career progression.
- Closely working with the transition group and stakeholders to set up LOB from budgeting, hiring, transition, and closure of KPI agreements, such as middle market business lines from onshore to offshore locations.
Deputy & Senior Manager
AXA XL
04.2019 - 03.2021
- Streamlined operations to consistently deliver on targets. Analysed strategic, core and support processes to recommend improvements.
- Provide disciplined leadership including hiring, compensation, setting clear expectations and holding the team and self-accountable for results.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
IT Business Analyst
AXA XL
02.2013 - 06.2014
- Lead or facilitate User Acceptance Testing to ensure successful application releases.
- Assisting the Project Manager in creating the business case, managing the project scope, and handling change requirements, closely with the application service provider (Cognizant team) for the development of WINS (AS400 mainframe system).
- Administer the development and maintenance of the WINS on issue tracking and data fix.
- Application Support: managing WINS application major incidents and guiding the application service provider (Cognizant team) to mitigate the business impact at the earliest.
- Monthly business meetings are held to evaluate and understand application performance issues for any application stability enhancements, while monitoring the system for equipment failures or errors in performance.
Multiple positions
AXA XL
11.2007 - 05.2013
Team Member
Hewitt Associates
08.2005 - 02.2007
Skills
Effective stakeholder engagement
Certification
IIM Bangalore: On Campus IIM B – “Leading strategic change”
Timeline
Delivery Lead
AXA XL
04.2021 - Current
Deputy & Senior Manager
AXA XL
04.2019 - 03.2021
IT Business Analyst
AXA XL
02.2013 - 06.2014
Multiple positions
AXA XL
11.2007 - 05.2013
Team Member
Hewitt Associates
08.2005 - 02.2007