Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Sr. Relationship Manager
T.R Sawhney Automobiles
09.2022 - 07.2024
Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
Collaborated with internal teams to deliver comprehensive wealth management services, maximizing client satisfaction and loyalty.
Relationship Manager
Rana Motors Ltd
07.2020 - 08.2022
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Built and maintained relationships with new and existing clients while providing high level of expertise.
Maintained knowledge on banking products and distribution to provide optimal service support.
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Area Sales Officer
Zinka Logistics Pvt Ltd
07.2019 - 03.2020
Developed strategic sales plans for consistent growth and expansion within assigned territory.
Streamlined internal processes for better efficiency in managing daily tasks such as tracking inventory levels or coordinating deliveries between distribution centers.
Analyzed competitor activities to maintain a competitive edge in the market while identifying new opportunities for growth.
Prepared detailed reports on sales performance, industry trends, and competitor activity to inform senior management on market position and potential opportunities for growth.
Marketing Executive
Sincere Marketing Ltd (Volvo Eicher)
12.2017 - 07.2019
Planned and executed events and marketing programs to increase qualified leads.
Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
Developed and implemented targeted digital strategy to improve business performance.
Sales Executive
GNG Auto Ltd (Tata Motors)
03.2014 - 11.2017
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.