Summary
Overview
Work History
Education
Skills
Certification
Timeline
Languages
Generic

Ankit Yadav

Noida

Summary

Dynamic Operations Team Lead with proven expertise at One97 (Paytm) in optimizing technical processes and enhancing service delivery. Skilled in system troubleshooting and team leadership, I successfully improved operational efficiency and minimized fraud loss through effective data management and cross-functional collaboration. Committed to driving results and fostering team growth.

Overview

5
5
years of professional experience
1
1
Certificate

Work History

Operations Team Lead

One97 (Paytm)
Noida
07.2022 - Current
  • Managed end-to-end technical operations for HPCL and IOCL projects.
  • Built and led a dedicated operations team to handle coupon management, SKU mapping, and redemption processes.
  • Oversaw system integrations, troubleshooting, and application support (scanning, KYC, PAN validation, reward store).
  • Coordination with external & internal agencies& Regional team (Daily reports, TAT & Quality check.)
  • Provide Investigation, diagnosis, resolution and KYC Analyst.
  • Maintain overall ownership of user's issue & service ensuring that they receive
  • Resolution within a reasonable timeframe
  • Analysis of team performance on Weekly basis & responsible for providing training related project.
  • Any other assignment given by your supervisor from time to time
  • Managed daily operations to ensure efficient service delivery.
  • Analyzed operational data to identify areas for enhancement.
  • Trained new staff on operational protocols and best practices.
  • Coordinated with cross-functional teams to resolve issues and implement process improvements.

Sampler/ Fraud Control Unit

Axis Bank Ltd. Payroll of Team lease services.
06.2020 - 07.2022
  • KYC Analyst. Fraud investigation. Account transaction monitoring & Field verification reports and verification of customers.
  • Have Managed Vehicle loan centralized process wherein North India Screening/ Sampling activity is being managed.
  • Review of sampled cases as Fraud/ Negative/ Refer to credit/Positive.
  • Agency TAT review.
  • Review of PDD error cases.
  • Monthly MIS & agency bill process.
  • MIS management, ensuring data quality.
  • To ensure quality of Screening / Sampling and verification thereby ensuring minimal fraud loss of the bank.

Education

Bachelor of Arts - Commercial And Advertising Art

Shri Ram College of Commerce
Delhi
01.2019

Intermediate -

Maharishi Vidya Mandir
Noida
01.2015

High School Diploma -

Yadu Public School
Noida
01.2013

Skills

  • Technical Operations Management – End-to-end handling of coupon, SKU, and redemption systems
  • Brand Project Management – HPCL & IOCL technical and operational support
  • System Troubleshooting – Coupon scanning, KYC/PAN validation, and application error resolution
  • Data Management – Coupon code validation, SKU mapping, offer ID verification, reporting & analytics
  • Team Leadership – Building, training, and managing technical/operations teams
  • Process Improvement – Workflow optimization, automation, and error reduction
  • Client & Cross-Functional Coordination – Strong communication with business, IT, and client teams
  • Documentation & Reporting – Preparing technical reports, audits, and compliance checks
  • Analytical Thinking – Identifying root causes, resolving recurring issues, and improving efficiency
  • Tools/Platforms – CRM systems, Excel/Google Sheets, internal coupon management portals

Certification

  • Certificate course of Elements of AI.
  • Certificate course of Fundamentals of digital marketing.
  • Certificate course of SQL.
  • Certificate of Cyber Job Simulation (Deloitte)

Timeline

Operations Team Lead

One97 (Paytm)
07.2022 - Current

Sampler/ Fraud Control Unit

Axis Bank Ltd. Payroll of Team lease services.
06.2020 - 07.2022

Bachelor of Arts - Commercial And Advertising Art

Shri Ram College of Commerce

Intermediate -

Maharishi Vidya Mandir

High School Diploma -

Yadu Public School

Languages

  • English
  • Hindi

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Ankit Yadav