Ankita Agarwal
Pune
Summary
Seasoned sales and operations team member offering 2+ years of experience in Lead handling, Conversion and Customer Support combined with enthusiasm for taking on challenging team and customer needs. Open and clear communicator with well-organized approach and conscientious nature. Familiar with Customer Relations, Troubleshooting practices and customer preferences Expert.
Overview
7
7
years of professional experience
Work History
Operations Manager
ReForbs LLP
06.2022 - Current
- Ensuring High customer satisfaction by resolving day to issues. Maintained a rating of 4.9 over a period of 3 years for 250+ clients
- Implemented company wide ticketing system for life-cycle management.
- Supervised 5 operations staff and kept them compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfil business requirements.
- Developed and maintained relationships with external vendors and suppliers
- Oversaw facility maintenance, ensuring optimal functionality of infrastructure at all times.
Sales Manager
ReForbs LLP
06.2022 - Current
- Handled direct sales and ensured successful conversions,starting from 10 beds and reaching upto 150 beds over a span of 1 year.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Live Customer Support
Yozoo India Pvt. Ltd.
10.2019 - 02.2020
- Provided online demonstrations to educate customers on product features and online help resources.
- Educated customers on promotions to enhance sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
- Handled inbound customer video calls from various locations and supported live queries
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Worked closely with each customer to carefully resolve issues within
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.
Model
Self Employed
09.2018 - 09.2019
- Mrs. Fabb Pune, 2018.
- Mrs. Maharashtra, 2019
- Mrs. India Universe, Runner Up, 2019
- Worked with reputed brands as a Fashion Model - Bodypower Gym, Sony, Puma, Maxx, Central, Kajri
- Worked as a Fashion Model for designer brands - Parisha, Nisha Sundrani Couture, Malang.
- Was invited as Model Pageant Jury - Fabb India, India Next Supermodel
- Working as a coordinator with FourFox Productions
Education
Masters of Commerce - Business Administration
M.S.J College, University Of Rajasthan
BBA - Business Administration
M.S.J College, University Of Rajasthan
High School Diploma -
St. Peters College
Skills
- Client Handling
- Lead Closure
- Customer relationship management
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
Personal Information
Title: Customer Support Executive
Timeline
Operations Manager
ReForbs LLP
06.2022 - Current
Sales Manager
ReForbs LLP
06.2022 - Current
Live Customer Support
Yozoo India Pvt. Ltd.
10.2019 - 02.2020
Model
Self Employed
09.2018 - 09.2019
BBA - Business Administration
M.S.J College, University Of Rajasthan
High School Diploma -
St. Peters College
Masters of Commerce - Business Administration
M.S.J College, University Of Rajasthan
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