Hi, I’m
Jyoti Yadav
Operations Manager
Meerut,UP
Summary
Dynamic Manager skilled in optimizing operations by leveraging employee motivation techniques and enforcing effective policies. In-depth knowledge of industry regulations, market trends, and operational best practices. Demonstrated ability to analyze business needs and resolve issues efficiently.
Overview
8
years of professional experience
2
Languages
Work History
Webs Utility Global Llp
Operations Manager
07.2023 - Current
Job overview
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
NIIT Limited
Assistant Manager - Client Servicing
08.2021 - 03.2023
Job overview
- Effective supervision of day-to-day operations .
- Regular team grooming.
- Implemented ambitious customer satisfaction goals .
- Team management.
- End to end client communication
- Daily task monitoring and delegation
- Escalation management
- Responsible for planning, implementing, and executing marketing strategies
Indian School of Business
Manager Academic Service Associate
06.2019 - 06.2020
Job overview
- Efficient program (MFAB) management
- Coordinate with faculties/students/foreign universities for all programme related requirements and International Simulations Calendar Scheduling, Grads management, Courseware and Logistics Requirements.
- Budget Planning and Program Marketing.
- Manage the SAP, LMS systems, Budget Planning, CRM and Email Marketing (Survey Monkey)
NIIT Limited
Assistant Manager - Client Servicing
02.2017 - 02.2019
Job overview
- EMEA and APAC region Remote Trainings
- Pre Work, Post Work, Event-Readiness System
- Nomination List management and Tracking and Execution of Trainings Remotely .
- Managing Instructors and their Calendars, External Vendors
- Course Metadata in CRM and Salesforce
Alankit Limited
Assistant Manager Marketing Communication
03.2015 - 01.2017
Job overview
- Marketing and Promotional Material, Content Writing ,Graphic Designing, Copyedit and Proofread
- Site Designing and management, Social Media Management
- Blogging and Promotional Marketing
- Budget and Expense Management
- Marketing Communication Campaign, Company Newsletters, Speaking Proposals
- Press Releases, Medial Relation Content
- Market Research for Events Scope, Event Planning and Execution
Vinove Software and Services
Marcom Executive
01.2013 - 01.2015
Job overview
- Social Media Promotions and Activities – FacebookCampaigns, Twitter, Quora, LinkedIn etc
- Blogging and Content Writing
- Customer Relationship Management .
- Led team of successful marketing professionals in designing promotional materials and outlining company vision.
HCL Infosystems
Nodal Officer
01.2012 - 01.2013
Job overview
- Escalations Management
- Customer Enquiries handling.
- Keeping Track of handsets and their Refurbishments Process
Education
KVDL - MeerutMeerut
10th
03.2007
KVDL - MeerutMeerut
12th
02.2009
Beacon Institute of Technology - BITMeerut
BCA
04.2012
Indian School of Business Management - ISBMDistance Education
MBA
06.2017
Skills
Client Handling
Marketing Operations
Vendor Management
Brand Marketing
BTL Activities
Event Management
Event/Campaign planning and Execution
Client Servicing
Marketing Communications
Content Writing
Hobbies
- Travelling
- Gardening
- Painting
- Photography
Tools
- Salesforce
- CRM
- LMS
- MS Office
- Zoho Assist
- CRM Desk
Languages
Advanced,5,Advanced,5
Timeline
Operations Manager
Webs Utility Global Llp
07.2023 - Current
Assistant Manager - Client Servicing
NIIT Limited
08.2021 - 03.2023
Manager Academic Service Associate
Indian School of Business
06.2019 - 06.2020
Assistant Manager - Client Servicing
NIIT Limited
02.2017 - 02.2019
Assistant Manager Marketing Communication
Alankit Limited
03.2015 - 01.2017
Marcom Executive
Vinove Software and Services
01.2013 - 01.2015
Nodal Officer
HCL Infosystems
01.2012 - 01.2013
KVDL - Meerut
10th
KVDL - Meerut
12th
Beacon Institute of Technology - BIT
BCA
Indian School of Business Management - ISBM
MBA