Ankita Bose
Quality Analyst
Jamshedpur
Summary
Presently serving as Quality analyst(Competency team) maintains audits and implementing changes over process to create smooth functioning of team under service desk, striving to make advancement in technical career by dedicating myself to the organization of global repute which recognizes my true potential and where hard work and creativity will be prolific. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Quality Analyst
Accenture
Bangalore
10.2022 - Current
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Analyzed quality and performance data to support operational decision-making and monitored KPIs to proactively address bottlenecks and quality issues.
- Consulted manuals and process documents to investigate malfunctions and administered internal quality audits and assessed results to inform corrective action measures.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Also conducted VNA screening for new joiners through interview sessions
- Defined and implemented quality initiatives to reduce risk.
- Created and revised procedures, checklists and job aids to reduce errors and participated in departmental meetings to establish short- and long-term strategy.
Software Support Associate
Accenture
Bangalore
01.2021 - 10.2022
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations and have experience in office 365 support and troubleshooting which include application issue, licensing and mailing issues.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Provided support to the end user over the tickets raise over servicenow through emails, call and self-service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
System Administrator
Wipro Limited
Pune
08.2019 - 01.2021
- Installed important security and functionality patches and application to maintain optimal protections against intrusion and system reliability over end user's systems.
- Established network specifications and analyzed workflow, access, information and security requirements and supported issues with virtual machine and vpn.
- Managed onboarding and offboarding of employees and adding removing groups and licenses through active directory.
- Worked with users to determine areas of technology in need of improved usability.
- Implemented corrective plans of action for network availability and latency by suggestions gove to create, remove and retire knowledge based articles..
Intern
Disha Tours
Siliguri
05.2019 - 06.2019
- Completed research, compiled data, updated spreadsheets, and produced timely reports and assisted in creating and maintaining the website for the organization..
- Analyzed problems and worked with teams to design the site to meet the upcoming changes and modification in coming years.
Winter Intern
SLN Technologies
Chennai
01.2018 - 02.2018
- Learnt and had hands experience over big data which primarily consisted in learning the tools like Hadoop, pig, etc.
- Also had experience working on mini projects to implement the data analysis through these tools.
Vocational Trainee
Microsoft
Kolkata
01.2017 - 01.2017
- Mainly focused on advanced JAVA with hands on experience over apache tomcat and mini project over site development
Vocational Trainee
Bharat Sanchar Nigam Limited
Jamshedpur
12.2016 - 12.2016
- Covered training over electronic and telecommunication mainly focused over the topics as networking, vpn, optic cables,etc.
Education
Bachelor of Technology - BTech - Computer Science
Siliguri Institute of Technology
01.2015 - 01.2019
ISC - Science
Rajendra Vidyalaya
01.2014 - 01.2015
Matriculation - undefined
Rajendra Vidyalaya
ICSE
01.2012 - 01.2013
Skills
Skilled in excel and power point presentation
undefinedTimeline
Quality Analyst
Accenture
10.2022 - Current
Software Support Associate
Accenture
01.2021 - 10.2022
System Administrator
Wipro Limited
08.2019 - 01.2021
Intern
Disha Tours
05.2019 - 06.2019
Winter Intern
SLN Technologies
01.2018 - 02.2018
Vocational Trainee
Microsoft
01.2017 - 01.2017
Vocational Trainee
Bharat Sanchar Nigam Limited
12.2016 - 12.2016
Bachelor of Technology - BTech - Computer Science
Siliguri Institute of Technology
01.2015 - 01.2019
ISC - Science
Rajendra Vidyalaya
01.2014 - 01.2015
Matriculation - undefined
Rajendra Vidyalaya
ICSE
01.2012 - 01.2013
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