Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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GINNI MALIK

GINNI MALIK

O-20 Vani Vihar

Summary

Detail-oriented professional committed to improving organizational outcomes by monitoring performance initiatives. Focused on planning, implementing and optimizing procedures. Specializing in quality operations and dedicated to maximizing quality.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Quality Analyst

Amazon
Noida
05.2023 - Current
  • I've joined Amazon as a Customer Service Associate for NA Phones. My key responsibilities were to give customers the best customer service experience by providing them best resolution possible.
  • Now working as an Interim Quality Analyst. I am responsible for auditing and analyzing the Site Compliance issues for the site. Also, reporting the performance of CSA's who are in performance improvement plan to the TMs, GRPMs and OPS Managers.
  • As a Quality Analyst, I am responsible for identifying process and procedural gaps with QA and operation teams on a continual basis.
  • I have worked in MS Excel, Power point and SQL

Seller Support (Mandarin Language)

Sutherland Pvt. Ltd.
Chennai
07.2020 - 01.2022
  • I joined Sutherland as Chinese Language Expert in Seller Support for Amazon Process.
  • I was responsible for improving the experience and resolving business related issues of Chinese Sellers of Amazon.

Amazon China Advisor 1

Concentrix Daksh Services India Private Limited
Gurgaon
03.2020 - 05.2020
  • I joined Concentrix Daksh as an Advisor 1 for Amazon China marketplace .
  • I was responsible for providing resolutions related to Amazon Kindle to the Chinese customers over email. It was a 3 month contract based job. It was a new process for Concentrix as well.

Phone Banker

HDFC Bank
New Delhi
04.2017 - 05.2018
  • I joined HDB finance as a customer service executive. I was responsible to provide resolutions to the customers related to Credit card/ Debit card/ Bank accounts/Loans over the phone. It was an inbound process.

Education

Some College (No Degree) - Business Analyst

Coursera, Udemy,Google
Online

HSK 3 (92%) - Mandarin Language

Confucius
01-2020

Certificate - Public Speaking

Coursera
Online
05-2020

One Year Diploma - Mandarin Language

HANYOU Chinese Language Institue
Hauz Khaz
07-2019

Bachelor of Arts - Political Science

Delhi University
5 Cavalry Lines University Of Delhi
09-2016

Skills

  • Analytical thinking and Problem solving
  • Soft spoken and listen to comprehend
  • Presentation skills
  • MS Excel
  • SQL
  • Alteryx
  • Tableau
  • Power Point
  • Power BI
  • Guesstimates
  • Mandarin language

Certification

  • SQL, TABLEAU, ALTERYX online certifications
  • HSK 3 from Confucius
  • Mandarin for Intermediate level from Coursera by Jiao Tong Shanghai University

Languages

Hindi
First Language
English
Proficient (C2)
C2
Chinese (Mandarin)
Intermediate (B1)
B1

Timeline

Quality Analyst

Amazon
05.2023 - Current

Seller Support (Mandarin Language)

Sutherland Pvt. Ltd.
07.2020 - 01.2022

Amazon China Advisor 1

Concentrix Daksh Services India Private Limited
03.2020 - 05.2020

Phone Banker

HDFC Bank
04.2017 - 05.2018

Some College (No Degree) - Business Analyst

Coursera, Udemy,Google

HSK 3 (92%) - Mandarin Language

Confucius

Certificate - Public Speaking

Coursera

One Year Diploma - Mandarin Language

HANYOU Chinese Language Institue

Bachelor of Arts - Political Science

Delhi University

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GINNI MALIK