Manpreet Singh

Key Responsibility & accomplishments include:

• Conduct thorough audits of Sanction, Politically Exposed Persons (PEP) screenings & AML to ensure adherence to regulatory standards and mitigate financial risk.
• Audit Know Your Customer (KYC) and Know Your Business (KYB) processes, including Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), to validate customer information and assess risk levels accurately.
• Making Business Review Reports to verify accuracy and completeness, providing insights into compliance operations and identifying areas for enhancement.
• Collaborate with compliance teams to implement corrective actions and process improvements based on audit findings, ensuring continuous compliance with regulations and best practices.
• Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
• Being recognized as the Best Quality Analyst multiple times, demonstrating commitment to excellence.
• Achieving the highest number of Recognition and Rewards (RNR) across multiple client applications.
  Implementing process improvement projects to enhance operational efficiency and earn client commendation.

• Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Lead and supervise collection team to ensure timely and effective recovery of outstanding debts.
• Implement strategies to optimize collections, including prioritizing accounts, negotiating payment terms, and resolving customer disputes.
• Provide training and guidance to team members to enhance their collection skills and performance.
• Monitor team performance closely, setting targets and KPIs, and providing regular feedback and coaching to drive results.

• Achieved performance goals on consistent basis.
• Generated and distributed monthly customer statements.
• Negotiated to collect balance in full.
• Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
• Directed day-to-day collections functions.
• Responded to customer inquiries and provided detailed account information.

• Completing all tasks set by supervisor and assisting wherever possible
• Observing existing strategies and techniques and offering suggestions for improvement
• Working closely with staff to foster professional values and build good relationships
• Observing health and safety guidelines at all times
• Attending meetings and workshops
• Submitting to all forms of evaluation during training