Ankita Choudhury
Kolkata
Summary
Experienced and versatile professional with a proven track record in incident management, client solutions, and direct client-facing roles. Over 3 years of experience in the IT industry, adept at handling incidents on critical applications and delivering tailored solutions to meet diverse client requirements. Demonstrated ability to collaborate seamlessly within teams to achieve common goals. Possesses extensive experience in direct client-facing roles, ensuring effective communication and satisfaction. Proven track record of problem-solving and delivering tailored solutions to meet client needs.
Overview
3
3
years of professional experience
Work History
Analyst
Cargill-Sirius Non Trading AMS
12.2021 - 07.2024
- Worked as an IT analyst as a part of the OSC team in the "Cargill - Sirius Non-Trading AMS" project
- Worked on various label designing softwares such as Bartender, Codesoft-Teklynx
- Worked on admin role such as incident management, troubleshooting issues, barcode label printing, designing, label printers setup activity for production servers
- Possessed core knowledge and expertise in incident management of various critical applications, Bartender, CAT2, and CP NA Lims, handled critical incidents demonstrating a proactive approach to issue resolution and ensuring customer satisfaction
- Led various lifecycle and migration activities for the North America region, including: Bartender-NA version upgrade activity, involving communication with Bartender Businesspersons for North America and coordinating the upgrade across all Bartender sites in North America, coordinated with different teams to ensure the successful execution of the upgrade activity
- Played a key role in application core upgrade activity aimed at optimizing and enhancing overall application performance
- Engaged in client-facing roles, participating in meetings and interactions with stakeholders to understand requirements and provide updates on project progress
- Contributed to disaster recovery activities, logical access review activities, and monthly patching activities for different applications within the project scope
- Having knowledge on Excel, BI tool (powerBI), power query, DAX query, data visualization, SQL language.
Education
Bachelor of Technology -
01.2020
Skills
Incident Management
Problem Management
Change Management
Label Designing & printing
Software Migration
Application Lifecycle
Microsoft PowerBI
MS Excel
SQL
Professional Highlights
- Received multiple accolades for consistently achieving high levels of customer satisfaction through prompt resolution of critical incidents and proactive support.
- Recognized with appreciation from clients for exemplary service delivery and exceeding expectations in meeting project requirements and deadlines.
- Maintained a consistently high rating throughout the project duration, reflecting dedication, professionalism, and effectiveness in handling responsibilities and delivering results.
Timeline
Analyst
Cargill-Sirius Non Trading AMS
12.2021 - 07.2024
Bachelor of Technology -
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