Ankita Dhall
Rohtak
Summary
Dynamic leader with a proven track record at Flipkart, enhancing operational efficiency and customer satisfaction in high-volume environments. Expert in data analysis and cost optimization, achieving significant cost reductions. Skilled in SAP, with exceptional problem-solving abilities and leadership qualities, driving business performance and stakeholder management to new heights.
Overview
14
14
years of professional experience
Work History
Senior Manager - Grocery FC
Flipkart
01.2024 - Current
- Lead operations at the Ludhiana Fulfillment Center for the Grocery entity.
- Manage end-to-end operational processes to meet customer satisfaction and delivery targets.
- Implement strategies for cost reduction and operational efficiency while maintaining service excellence.
Operations Manager - Grocery FC
Flipkart
08.2021 - 12.2024
- Spearheaded grocery fulfillment center operations in dynamic environments.
- Optimized grocery supply chain reliability and prevented operational disruptions.
- Drove cost-control initiatives, achieving significant reductions.
- Developed and implemented operational procedures to ensure quality standards are met.
Operations Manager - Sort Center
Amazon
01.2020 - 05.2021
- Directed inbound, sortation, and outbound processes.
- Championed process improvements to exceed operational goals.
- Delivered metrics to enhance cost-efficiency and quality.
Deputy Manager (PPC)
Kai Manufacturing India Pvt. Ltd.
11.2016 - 01.2020
- Managed procurement and inventory to align with production demands.
- Maintained stock levels of raw materials and finished goods.
Assistant Manager (PPC)
Dainichi Color India Private Ltd.
05.2012 - 03.2016
- Oversaw raw material planning and vendor evaluation.
- Ensured on-time delivery of finished goods.
Senior Customer Service Officer
LPS Bossard Pvt. Ltd.
12.2010 - 09.2012
- Streamlined purchase order execution.
- Addressed and liquidated slow-moving inventory.
Education
MBA - HR & Marketing
MITS
Laxmangarh, Rajasthan01.2009
B.Com -
CCW
Rohtak01.2007
Skills
- Leadership and stakeholder management
- Problem Solving and Decision-Making
- Data Analysis and Cost Optimization
- SAP Proficiency
- Business performance management
Projects
- Scale-up of Guwahati Grocery FC, Flipkart-increased throughput from 90k units to 155k+ units during festive seasons without PPMH breaches
- Multi-shipment Process Implementation, Flipkart-achieved successful operations go-live within strict timelines
- Damage Reduction Initiative, Flipkart-reduced damages from 0.82% GMV to 0.20% within three months.
- External Warehouse Launch, Amazon-effectively decongest facilities during COVID-19 through external warehousing solutions.
- Launch of SAP MM module, Kai Manufacturing India Pvt. Ltd.-launched SAP KM module in 2017
Timeline
Senior Manager - Grocery FC
Flipkart
01.2024 - Current
Operations Manager - Grocery FC
Flipkart
08.2021 - 12.2024
Operations Manager - Sort Center
Amazon
01.2020 - 05.2021
Deputy Manager (PPC)
Kai Manufacturing India Pvt. Ltd.
11.2016 - 01.2020
Assistant Manager (PPC)
Dainichi Color India Private Ltd.
05.2012 - 03.2016
Senior Customer Service Officer
LPS Bossard Pvt. Ltd.
12.2010 - 09.2012
MBA - HR & Marketing
MITS
B.Com -
CCW