Ankita Gupta
New Delhi
Summary
Operations and SaaS professional with over 5 years of experience in managing enterprise accounts and optimizing workflows. Expertise in CRM solutions, client onboarding, and issue resolution, with a proven track record of collaboration with tech and product teams. Strong organizational skills and advanced degree complement diverse experience in customer service and project coordination.
Overview
6
6
years of professional experience
Work History
Business Manager
Orbis Nova Pvt. Ltd.
Gurugram
03.2025 - 06.2025
- Onboarded and managed key clients, resolving escalations to ensure high satisfaction.
- Developed and implemented client-specific SOPs to enhance operational efficiency.
Consultant – Enterprise Key Accounts
Unicommerce eSolutions Ltd.
Gurugram
07.2022 - 03.2025
- - Handled enterprise portfolios across Amazon, Flipkart, Nykaa, AJIO, etc.
- - Led marketplace integrations and custom product solutions via JIRA and API tools (Postman).
SPS Associate & Program Specialist
Amazon India
Virtual
02.2021 - 07.2022
- - Resolved backend catalog issues; conducted virtual seller training on Seller Central.
- - Improved seller performance by guiding catalog and SOP adherence.
Success Head & Product Analyst
Sanfe (RedroomTechnology Pvt. Ltd.)
New Delhi
02.2020 - 12.2020
- - Managed customer success, resolved issues, and worked with product teams on feedback loops.
Inside Sales Executive
Meyer Housewares India Pvt. Ltd.
New Delhi
02.2019 - 08.2019
- - Organized national sales data and collaborated with product teams.
Education
BBA - Fashion Entrepreneurship
International College of Fashion
New Delhi05-2019
Skills
- Client Engagement
- Workflow Optimization
- SaaS & API Integration
- Postman
Timeline
Business Manager
Orbis Nova Pvt. Ltd.
03.2025 - 06.2025
Consultant – Enterprise Key Accounts
Unicommerce eSolutions Ltd.
07.2022 - 03.2025
SPS Associate & Program Specialist
Amazon India
02.2021 - 07.2022
Success Head & Product Analyst
Sanfe (RedroomTechnology Pvt. Ltd.)
02.2020 - 12.2020
Inside Sales Executive
Meyer Housewares India Pvt. Ltd.
02.2019 - 08.2019
BBA - Fashion Entrepreneurship
International College of Fashion
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