Ankita Kapoor Kher
Gurugram
Summary
Dynamic ServiceNow Consultant with a proven track record at ATOS Syntel, specializing in ITSM and enhancing user experience. Recognized for innovative solutions and effective team leadership, delivering projects on time. Expertise in Service Catalogs and automated workflows, coupled with strong mentoring skills, drives operational efficiency and client satisfaction.
Overview
1
1
Certification
13
13
years of professional experience
Work History
ServiceNow Consultant
ATOS Syntel
09.2022 - Current
- Designed and deployed Service Catalogs, SLAs, and Notifications tailored to enterprise needs.
- Enhanced Portal design and automated workflows, streamlining processes and increasing operational efficiency.
- Led implementation of the Walk-Up Experience module, enhancing IT support accessibility and increasing user satisfaction.
- Achieved recognition for timely delivery of enhancements, resulting in positive client feedback on solutions provided.
- Delivered knowledge transfer sessions and internal training to strengthen team capabilities.
Senior Application Developer
IBM GBS India Pvt. Ltd
09.2021 - 09.2022
- Developed enterprise applications using IBM Global Business Services client requirements and design standards.
- Developed workflows, transform maps, and complex services to enhance application functionality.
- Maintained Java, J2EE, and Spring code for business-critical application modules.
- Built REST services supporting integration across IBM GBS India delivery teams.
- Led offshore team of 7 developers to deliver projects on schedule.
Senior Infra Developer
Cognizant Technology Solutions
06.2018 - 09.2021
- Architected and implemented ITSM modules (Incident, Problem, Change, Service Catalog, SLA Management) with customized workflows and notifications.
- Designed and deployed custom applications, portal enhancements , improving user experience and operational efficiency.
- Streamlined data management through transform maps, data sources, and scheduled jobs/events, enhancing accuracy and automation.
- Applied best practices in scripting and configuration, eliminating DOM manipulations and optimizing performance with business rules and client scripts.
- Led and mentored 7-member offshore team, achieving delivery excellence and adherence to ServiceNow best practices.
- Conducted technical training and knowledge transfer sessions, improving team skills and promoting continuous learning.
- Recognized for innovation and timely delivery, including the Hackathon 2020 win and multiple client appreciations.
- Participated in Hackathon 2020, leading a team to develop innovative solutions.
System Developer
Accenture India Pvt. Ltd
01.2018 - 06.2018
- Developed categories/subcategories for incident modules and established new SLAs to enhance tracking.
- Managed incidents within a team environment, ensuring timely resolution and collaboration.
- Recognized for resolving incidents efficiently, contributing to overall team success.
- Delivered knowledge transfer sessions for ServiceNow functionality.
Application Developer
IBM GBS India Pvt. Ltd
11.2013 - 01.2018
- Designed and developed multiple ServiceNow services and applications, ensuring alignment with organizational goals and timely delivery.
- Coordinated cross-functional projects, monitored product performance, and analyzed specifications to deliver scalable solutions aligned with business needs.
- Managed project metrics across portfolios, ensuring consistent service delivery and facilitating informed decision-making.
- Facilitated knowledge sharing as a member of Portfolio Newsletter Team, improving internal communication and collaboration among teams.
Education
MCA -
RV College of Engineering
Bangalore01-2013
BCA -
GGSDS College
Chandigarh01-2010
Skills
- ServiceNow CMDB
- Development: Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer
- Integrations: REST/SOAP APIs
- Data Management: Transformation maps, Data management, Import Sets, Job scheduling, Events
- Portal & UX: Service Portal, Catalog UI, Widgets, Branding, Accessibility, User interface lists
- Programming: JavaScript, HTML
- Performance tuning
- Team management
Certification
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))
ServiceNow Certified Application Developer (CAD)
ServiceNow Implementation Specialist – ITSM
ServiceNow Certified System Administrator (CSA)
ServiceNow Suite Certification – ITSM Professional
Micro-Certifications: Agentic AI Executive, Virtual Agent, Automated Test Framework, Predictive Intelligence, CMDB Health, Playbooks Advanced, Flows, UI Builder, Platform Analytics
Languages:
English | Hindi | Punjabi
Accomplishments
- Released multiple complex services independently, demonstrating initiative and technical expertise.
- Awarded Manager’s Choice Best Performance Award and Deep Skill Adder Award for strategic solutions and emerging skills.
- Consistently recognized for innovative ideas and outstanding performance across 4 consecutive quarters.
- Earned multiple client appreciations for effective and efficient service development.
Timeline
ServiceNow Consultant
ATOS Syntel
09.2022 - Current
Senior Application Developer
IBM GBS India Pvt. Ltd
09.2021 - 09.2022
Senior Infra Developer
Cognizant Technology Solutions
06.2018 - 09.2021
System Developer
Accenture India Pvt. Ltd
01.2018 - 06.2018
Application Developer
IBM GBS India Pvt. Ltd
11.2013 - 01.2018
MCA -
RV College of Engineering
BCA -
GGSDS College