T. Harshini Chowdary
Bangalore
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
2
2
years of professional experience
1
1
Certification
Work History
ServiceNow Consultant
EY
Bangalore
09.2022 - Current
- Provided technical guidance to clients on ServiceNow platform customization, configuration and deployment.
- Analyzed customer requirements and developed solutions for successful implementation of ServiceNow applications.
- Researched best practices and industry trends related to ServiceNow platform and recommended enhancements where necessary.
- Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
- Worked on the CMDB Health Dashboard configuration.
- Experience in implementing the ITOM module.
- Implemented On-Prem discovery.
- Good knowledge of the creation of reports, dashboards, and catalog items.
- Able to manage completing priorities, and proactively communicate when conflicts arise.
- I worked on the mid-server installation.
- Actively supporting the team when queries arise.
- Have a fair and basic knowledge of Service Mapping.
- Have a basic understanding of Integration via the Service Graph Connector.
- Assisted with development of project estimates and timelines required for successful completion of tasks assigned.
Education
Bachelor of Engineering -
CMR Institute of Technology
Bangalore07-2022
PCMC -
Sri Chaitanya Techno School
Andhra Pradesh01-2018
High School -
Dr. KKR Gowtham International School
Andhra Pradesh03-2016
Skills
- ITOM Discovery
- CMDB Health
- Service Mapping
- ServiceNow development
- ServiceNow administration
- Dashboard and reporting
- Configuration Management Database (CMDB)
- ServiceNow Certified System Administrator
- Extensive knowledge and experience in implementation, development, and administration in ServiceNow
Languages
English
First Language
Telugu
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
Affiliations
- A yoga practitioner
- Interested in learning and practicing healthy eating and lifestyle,
Certification
- Certified Implementation Specialist – Discovery
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
Timeline
ServiceNow Consultant
EY
09.2022 - Current
Bachelor of Engineering -
CMR Institute of Technology
PCMC -
Sri Chaitanya Techno School
High School -
Dr. KKR Gowtham International School
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