MEGHA JHALA
ServiceNow Architect/Lead Consultant
Summary
ServiceNow Architect / Lead Consultant with 14 years of overall IT experience, including 10+ years on the ServiceNow platform. Experienced in solution design, custom application development, integrations, platform administration, and workflow automation. Skilled in translating business requirements into scalable technical solutions, leading development teams, and driving successful project delivery. Proven ability to collaborate with stakeholders, manage client engagements, provide technical leadership, and deliver high-quality solutions that improve business processes and user experience.
Overview
14
14
years of professional experience
4
4
Certification
Work History
Lead ServiceNow Architect / Lead Consultant
INFOBEANS TECHNOLOGIES
12.2015 - Current
- Progressed from ServiceNow Developer to Lead Consultant and Architect, delivering enterprise solutions across Retail, Manufacturing, Automotive, Logistics, and Shared Services domains.
- Designed and implemented solutions across ITSM, ITOM, Discovery, CMDB, HRSD, Service Catalog, Integrations, and Custom Applications.
- Partnered with global customers to gather requirements, conduct solution workshops, and deliver scalable ServiceNow solutions.
- Worked onsite with international clients, providing consulting, solution design, development, and deployment support.
- Led end-to-end project delivery including architecture, development, integrations, testing, releases, and production support.
- Mentored development teams, conducted design and code reviews, and contributed to technical governance and delivery excellence.
- Currently leading the architecture and development of a strategic ServiceNow-based retail operations platform for a luxury retail enterprise, supporting franchise operations, inventory management, manufacturing workflows, product customization, and order fulfillment.
- Act as Solution Architect, Lead Developer, and Business Analyst, driving stakeholder engagement, solution design, and successful program delivery.
System Engineer
TATA CONSULTANCY SERVICES
03.2012 - 12.2015
- Developed enterprise applications using Java/J2EE, Oracle and PL/SQL.
- Supported mission-critical production environments and automation solutions.
Education
Bachelor of Engineering - Electronics & Communication
RGPV
Skills
- ServiceNow Scripting
- ITSM
- ITOM
- HAM
- HRSD
- CSM
- CMDB
- Discovery
- Custom Applications
- Integrations
- Stakeholder Management
Websites
Certification
- ServiceNow CSA
- ServiceNow CIS
- ITIL Foundation
Industry Experience
- Retail
- Jewellery
- Automotive
- Logistics
- Manufacturing
- Engineering
- Transportation
- Shared Services
Timeline
Lead ServiceNow Architect / Lead Consultant
INFOBEANS TECHNOLOGIES
12.2015 - Current
System Engineer
TATA CONSULTANCY SERVICES
03.2012 - 12.2015
Bachelor of Engineering - Electronics & Communication
RGPV