RAJENDRA BAGADE

Genesis Change Management

• Implemented integrations with K2 systems and Palantir, with ServiceNow, to import change material datasets.
• Worked on the enhancements in the custom change management process.
• Created and maintained development standards, guidelines, and processes.
• Coordinated cross-functional teams across multiple departments.
• Presented progress reports at executive meetings on a regular basis.
• Reviewed project plans and timelines with team members on a regular basis.
• Resolved technical issues related to design and implementation.

• Implementation of Agent Chat and chat enhancements
• Implementation of Advance Work Assignments by configuration of Service Channels, Queues, Assignment Rules, Agent Presence and Capacity and Skills based routing
• Customization and enhancement of Agent chat
• Implemented Configurable workspaces for Human Resource and Finance Request modules.

• Implementation of GRC ITRMP and ITSM modules
• Requirement gathering, analyzing & translating the requirement to business process and technical architecture suitable for client system
• Implemented various CMDB integrations with other tools like Kafka, SharePoint and other SNOW instances using Rest APIs, Mid servers using remote file imports
• Populated CMDB data through Excel sheet upload using import sets and transform maps
• Implementation of ITSM modules, GRC and CMDB.

• Implementation of ITSM modules like Incident Problem, Service Catalog, Knowledge Management and Reporting
• CMDB and foundation data upload into the system
• Review & guide other team members
• Implementing new features, enhancing/customizing existing SN utilities as per client requirements
• Preparing multiple Dashboards as per hierarchy in the organization
• Further Configuration/Customization and optimization of the existing ServiceNow modules, by creating workflows, redesigning the technical process flows etc.

• While on this project I had worked on processes like Service Catalog, Transform maps, Scrum Process, Knowledge Management
• Created scheduled data import and data source for pulling the Users and Groups
• 2530 catalogs and their respective workflow, notifications, CI update configurations
• Bulk upload of CIs through Import set table and transform maps
• Mentor/Work as an individual with a team at offshore to implement the requirements by assigning the tasks equally amongst the team.

• Implementation of Asset Management and configuration of ServiceNow Discovery
• Review & guide other team members
• Tracking requirements, development and maintaining the development status
• Communication with stakeholders.

• While on this project, I worked on processes like Service Catalog, Incident, CMDB Maintenance, Transform Maps, SDLC Scrum Process, Knowledge Management, and Rally Integration
• Created scheduled data import and data source for pulling the Users and Groups
• Developed 2530 service catalogs and their respective workflows, notifications, etc
• Bulk upload of CIs through Import set table and transform maps
• Creating knowledge articles.