Siddhartha Sankar Biswal

Dedicated ServiceNow Developer adept at creating new programs and solutions for ServiceNow project. Knowledgeable in ServiceNow development and administration. Successful technology career history comprising more than 2 years.

Versatile ServiceNow Developer with over 3 years and 5 month of leveraging software engineering and implementing new technologies to maximize development efficiency in ServiceNow . Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.

Project #1: USTA

Role: ServiceNow Developer

Description: This project is for one of the Australian university, to manage day to day activity of students they need lots a catalog Items. Like raising ID request, duplicate certificate issue, Library card, hardware access request, Loan equipment and many more.

Responsibilities:

· Gathering requirements from client, requirements document review, developing, testing and implementation.

· Respond to production issues, UAT issues and resolve them within the timelines.

· Develop Catalog item, category, user criteria, Workflow, catalog Client script, UI Policy, Business rule, script include etc.

· Configure inbound email action, email notifications.

· Develop transform maps, Import sets, data sources.

· Developed scheduled job for reminder and bulk update.

· Develop table, fields, ACL, Data policy, Reports.

· Defined best practices and standards for coding, Migration and schedules.

· Attend Review meetings and project Meetings, Give Demo to customer.

· I have integrated ServiceNow with external systems such as JIRA, SAP, and Azure, enabling both inbound and outbound data flow between ServiceNow and these systems. This integration likely involves exchanging data such as incident tickets, user information, service requests, etc.

· I have configured several integration mechanisms within ServiceNow, including business rules, outbound web services, scripted REST APIs, and import set APIs. These techniques allow ServiceNow to interact with external systems efficiently and handle data synchronization, retrieval, and manipulation as required as per business processes.

Environment: Service Now tool, Glide Script, Java Script, Data Source, XML,REST.

Project #2: AXP Cloud

Role: ServiceNow  Developer

Description:

Axp cloud helps organizations to create different request for server allocation and server

enhancements. It is a total integration project. It is integrated with change, incident and other system of

Client. It handles the request creation, approval, creation of change request on fail or success scenario,

create incident on fail and time out scenario, and get server information from other system of client.

Responsibilities:

Attended Review Meetings and Project Meetings, Analyzed Business Requirements and Functional

Specifications and performed Service Catalog/Incident/Problem/Service Level Management

Implementation

· Created new Business Rules/Script Includes/Client catalog script/Client Script.

· Created and managed SLA definitions for deferent Service Groups.

· Created Catalog Requests and Record Producers.

· Created custom Notifications for Incident/Change/Catalog Request.

· Performed Import Export of data sets from Dev to other environments.

· Created custom tables, based on business needs.

· Created Inbound Email Integrations

· Created UI Actions, UI Policies.

· Created custom UI Macros for formatting several forms and catalog variables.

· Developed database views for custom reporting.

Environment: Service-Now tool, Glide Script, Java Script, HTML and XML

I hereby declare that all the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of all these particulars.