Sonam Kumari

User Communication & Requirement Gathering:

• Actively communicated with end users, identifying their issues and tailoring the ServiceNow application to meet their needs and enhance user experience.
• Translated business requirements into technical solutions, ensuring the platform met both functional and operational needs.

ServiceNow Customization & Configuration:

• Implemented SLAs, ACLs, Catalog Client Scripts, and UI Policies to meet specific business needs, ensuring efficient process automation and user control.
• Used Glide Record to efficiently retrieve and update data based on evolving business conditions, ensuring accurate and real-time information.
• Developed Service Catalog functionality, creating appropriate workflows to automate service requests and meet business requirements.
• Created and optimized REST API Requests within ServiceNow, enabling fast and efficient interaction with ServiceNow REST APIs for data retrieval and updates.

Catalog & Workflow Management:

• Designed and developed Catalog Client Scripts and UI Policies to implement client-side logic changes for dynamic form behavior and enhanced user interaction.
• Created and maintained Workflows, Reports, and Dashboards to ensure the system operated effectively and provided valuable insights for stakeholders.
• Developed execution plans for catalog items in ServiceNow, ensuring smooth request fulfillment and business process automation.

Data Management & Integration:

• Worked with transform maps, data sources, and various transform scripts to manage data loads and ensure seamless integration with external systems.
• Worked with scheduled jobs, events, and triggers to automate business processes, background tasks, and system alerts based on specific conditions.
• Managed data integrity and ensured efficient and consistent data loads across the system.

Integration & E-Bonding:

• Implemented End-to-End communication between ServiceNow and third-party tools like JIRA, ensuring seamless issue tracking and resolution across platforms.
• Created and executed REST API Requests to enhance integration, enabling rapid communication and data exchange between ServiceNow and external applications.
• Configured E-Bonding, creating similar requests on a target ServiceNow instance from the source instance, ensuring smooth cross-instance communication.