Lakshmi Kala M

Having a total of 5.6 years of experience as a software engineer, and 2 years in ServiceNow ITSM Development and Administration.

I worked as a developer at Cognizant Technology Solutions in Bangalore from January 2019.

Having professional experience in the development of tool-based PIM application. Having professional experience in the development of tool-based PIM applications as a PIM Enterworks Developer in the Ecolab Digital Center.

Currently working as an ITSM ServiceNow Developer.

I affirm that the information provided above is accurate to the best of my knowledge.

ServiceNow Project : Customizing ServiceNow as per the user's requirements and maintaining the ServiceNow administration and development.

Users, groups, and roles administration: merging the roles into other roles while maintaining the instance so that all the applications are available to the respective users.

Project Title : DFS PIM Enhancements, Client: DFS, Workplace: Cognizant Technology Solutions, Role: Developer, Technologies: Informatica PIM, Responsibility: Export and import tasks, worked on mappings, repository changes, created the new entities and fields according to the business requirements, unit testing and integration testing, basic knowledge of DQ rules, HotFolder import and assortments, closely worked with the business in managing day-to-day issues, and resolved client queries.

Project Title : PIM Enterworks 10.6, Workplace: Ecolab Digital Center, Role: Software Engineer, Technologies: PIM Enterworks, Responsibility: Creation of attributes, worked on mappings, linked relationships, export and import tasks, blacklisting and whitelisting data, worked on DAM master, global data synchronization network

• Experience in working with different ServiceNow modules such as incident management, change management, and problem management (ITSM)
• Customizing ServiceNow as per the user's requirements and maintaining the ServiceNow administration and development.
• Merging the roles into other roles, while maintaining the instance so that all the applications are available to the respective users.
• Assigning Roles to Users
• Creating user records, group records, and service catalog
• Creation of catalog items with appropriate variables and variable sets
• Configured Catalog Client scripts as per requirement.
• Created record producers
• Use Flow designer for catalog. Incident and problem management
• Designed the Form with various types of fields.
• Created buttons using UI actions.Created UI Policies to make few fields visible, mandatory and vice versa based on conditions.
• Written business rules on insert, update, delete and query actions. Written business rules to trigger the email events, which send emails to users who have been impacted, and for whom that ticket has been assigned
• Written client scripts for the display and hiding of some fields based on certain conditions, to generate alerts for users' help.

• Working knowledge in PIM Tool on Import and Export the Data.
• Repository Changes - Create New entities and Fields according to the business Requirements.
• Worked on Web UI Changes, Mappings, Data Quality Rules.
• Preparing test cases, performing unit testing and integration testing.
• Giving access to Client for Web UI.
• Regular interaction with clients to understand business requirements.
• Worked on synchronizing the data through GDSN.
• Experience in working with different ServiceNow modules such as Incident management, Change management, Problem Management (ITSM

Proficient in English and Telugu