Vrushali Deore

- Worked on core ITSM modules as Incident Management, Change Management, Problem Management, Service Request

- Worked on Domain separated instances.

- Worked on basic HRSD concepts.

- Timely upgraded all the ServiceNow certifications from Now learning as per the current ServiceNow release. Completed 2 mainline certifications ServiceNow CSA and ServiceNow CIS ITSM in last year along with five micro certifications and accreditations.

- Have been part of ServiceNow Tokyo & San Diego partner testing program

- Worked on process automation using Flow Designer.

- Worked on migrating/ merging two servicenow instances.

- Worked on all the ITSM modules.

- Upgraded the service now instance from New York To Paris release.

- Worked on Enhancements and Bug Fixes.

- Worked on configuring the Now Mobile Application and implemented some customizations for same.

- Configured data sources, Import Sets, SLA/OLA and transform maps.

- Worked on creating custom tables, fields and configured ACLs over them,

- Worked on merging two servicenow instances, migrating the custom applications and all its configurations.

- Worked on automating service requests with Flow designer and integration hub.

- Worked on all ITSM processes Incident, Problem, Change Management and Service Request.

- Worked on Reports as per user requirements.

- Worked on creating and configuring the complex workflow.

- Worked on creating and configuring the SLAs, metric definitions etc.

- Worked on all ITSM processes

- Created new service requests and workflows

- Worked on all the servicenow Client side and Server side scripting like Client scripts, UI policies, Data policies, Business Rules, Script Includes, UI actions

- Worked on Events, Email Notifications, Inbound email actions etc.

-Worked on Reports.