Ayush Makhe
Nagpur
Summary
To pursue a responsible and challenging career in growing organization with professional environment and good career growth, contributing to the organization with the best of my ability.
I am a IT professional with 90 Months of experience in Service Asset and Configuration Management, Hardware Asset Management & Hardware Procurement as well as having good knowledge on other technologies used in IT. Currently working as Service Asset Configuration Management Consultant where my role is to ensure internal teams maintain the integrity of CMDB through authorized change control mechanism and In Past was associated with Software and Hardware asset management where we provide support for each hardware and software license which is required by users through service requests and incidents.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CONSULTANT FOR SACM & SLIM
CAPGEMINI TECHNOLOGY SERVICE INDIA LTD
09.2021 - Current
- Deliver the Configuration function against defined service levels
- Cross tool CMDB Imports/Implementation.
- Identify & Resolve issues with ITOM Discovery
- Ensure the accuracy of data held in the Federated CMDB
- Action updates to the CMDB in an efficient manner
- Respond to request for data in a timely manner
- Initiate audits to an agreed schedule
- Managing all infra-CI's (Server, Network Devices, Computers (Desktops & Laptops), Printers, DB (SQL and Oracle), and relationships)
- Focal point for Configuration requests initiated via the Client Service Managers
- Support other lines of service in producing relevant information
- Ensure that 'Data Owner' to follow appropriate processes to ensure the accuracy of the CMDB
- Ensure CMDB is kept up to date by checking Change & Incident 's requests for updates to CI Records
- Identifying the discovery issues and integration issues with other tools and working with the respective teams for fix
- Identified the critical IT assets to be recorded in ITSM
- Initiate audits to an agreed schedule & chase till closure
- Create valid version-controlled work instructions and process documents for specified 'Data Owner' and pre-defined activities and ensuring they follow the correct quality guidelines
- Identify, collect, record and report software compliance rules based off software contracts
- Provide visibility of the software assets in the environment
- Manage risks associated with under licensed software environments
- Confirm the presence and version of Software installed on a respective device
- Provide reporting of license information and compliance
- Handle service requests and changes tasks
- Doing audit on all hardware CI's and CMDB process.
TECHNICAL SPECIALIST
HCL Technologies
05.2021 - 09.2021
- Responsible for device procurement as per the requirement made by client over requests
- Responsible for the entire asset related queries and actions or hardware changes needed
- Looked after all the Request fulfillment raised by EU related to Device management
- Apart from this I have also worked on Adhoc Reports related to Asset database and have researched on various ways to pull out the report in simplest way on different Tools
- Asset Database Quality Check and Sanitization.
ASSET ANALYST (STUDENT WILP)
Wipro Technologies
12.2016 - 05.2021
- My responsibilities as a team member of Asset management were to procure the required quantity of the assets and get them delivered to client locations once the stock is being delivered, Team is responsible to make changes in database according to the requirements and provide extended support for in warranty repair claims & process all the disposals of EOL (End of Life) assets and maintaining the Assets
- Along with this, I was also responsible for the Lease device procurement and returns and Asset refresh
- As well as looking after the Data quality check and maintaining the threshold of accuracy to the approved acceptable threshold by customer
- Activities: Lease vendor management
- Procurement of Hardware and Software
- IT Asset Disposal & Lease Device Returns
- Audit
- Client Co-ordination
- Exception device request or procurement handling
- Configuration, and customization of ITSM
- Working on procurement cycle
- Asset Creation in ISMP
- Forecasting EOL Hardware & Software
- Creating Weekly, Fortnightly, Monthly SRPs as per requirements
- Team management
- Audit reports
- Data quality Check
- Device Warranty Claims, IW & Billables
- Stock Management
- Generating Reports as per requirements
- Device Buyouts and Settlements
- Approve/Reject the new software license request
- Maintaining the compliance of the software licenses via tools
- Disposal of EOL Hardware.
Education
B.Tech in Information Systems, WILP - Work Integrated Learning Program -
Birla Institute of Technology & Science, Palani
09.2020
Diploma in Engineering - Electronics And Telecommunication Engineering
G.H. Raisoni Polytechnic
Nagpur06-2016
Skills
- Service Asset and Configuration Management
- Asset Management (Hardware & Software)
- CMDB (Configuration Management Database)
- ITOM Discovery
- Process Documentation
- License Compliance Management
- ServiceNow
- MS Excel
- ITIL
- Team Lead
Certification
ITIL 4 Certified, GR671456471AM
Training Completed
- ServiceNow - Configuration Management Database (CMDB) Fundamentals
- ServiceNow Fundamentals
Personal Information
- Date of Birth: 10/26/97
- Marital Status: Married
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Accomplishments
- Received Employee of the Month continuously for 3 Months.
- Handling process single handily and zero chances of human errors.
- Continuously maintaining the SLA level over the target since last 24 months and appreciated by Clients and Internal Leads.
Affiliations
- Have understanding of the ecosystem of Configuration Management.
- Can work on Discovery and CI Management Tool.
- High understanding of cross functional units.
Timeline
CONSULTANT FOR SACM & SLIM
CAPGEMINI TECHNOLOGY SERVICE INDIA LTD
09.2021 - Current
TECHNICAL SPECIALIST
HCL Technologies
05.2021 - 09.2021
ASSET ANALYST (STUDENT WILP)
Wipro Technologies
12.2016 - 05.2021
B.Tech in Information Systems, WILP - Work Integrated Learning Program -
Birla Institute of Technology & Science, Palani
Diploma in Engineering - Electronics And Telecommunication Engineering
G.H. Raisoni Polytechnic
Similar Profiles
C RamkiC Ramki
Process Lead – Global Logistics Team at Capgemini Technology service India LtdProcess Lead – Global Logistics Team at Capgemini Technology service India Ltd
Pramila ChavanPramila Chavan
MIS Executive (Data Governance / Master Data Management(MDM))/Reporting at Capgemini Technology Service India Ltd.MIS Executive (Data Governance / Master Data Management(MDM))/Reporting at Capgemini Technology Service India Ltd.
M. SASI KUMARM. SASI KUMAR
Category /Brand Manager at Capgemini Technology Service India LtdCategory /Brand Manager at Capgemini Technology Service India Ltd