Ankita Kumari Singh

1. Provided outstanding customer service to 80–100+ daily walk-in and telephonic inquiries in fast-paced SME environment, resolving queries on products, services, and financial transactions.

2. Managed end-to-end customer financial interactions including processing payments, generating invoices, reconciling accounts, and assisting with basic loan/credit-related documentation to ensure accurate and timely closures.

3. Cultivated and sustained robust long-term relationships with diverse customers by identifying financial needs and delivering personalized guidance, leading to enhanced repeat business and referrals.

4. Ensured compliance with company policies and regulatory standards during financial operations. Verified customer KYC documents to maintain accurate records. Updated transaction records in internal systems to reflect current information.

5. Facilitated cross-selling and up-selling of additional services/products during customer interactions.

6. Coordinated with branch and operations teams to optimize customer onboarding renewal processes and query resolution workflows, enhancing overall service efficiency in high-volume SME environment.