Ankita Mishra

| Space | Payment's Banking System

| Domain | Core Banking

|About Project | Global Payments Division of StoneX Group provides customized FX solution to banking and non-banking clients in the payments space. Using swift GPI customers can now have a fast, seamless and transparent experience in remitting funds across border. Real time tracking of funds and transparency in charges/fees is now possible in cross border payments.

|Roles and Responsibilities|

• Involved in testing of applications which defines how clients are priced and has been enhanced to include trade booking and transaction processing capabilities that have proved pivotal in growing the business as well as proving robustness to growth strategy.
• Documented test artifacts for various cycles of transaction booking, operations and client services projects.
• Liaised closely with all stakeholders-operations, Compliance, Business, Development teams for test case reviews and walkthrough.
• Providing sign offs on testing artifacts and coordinating with UAT team in test execution.

| Product Name | Aspect Via®
| Space | Contact Center Solutions
| Domain | Telecommunication
| About Product | Aspect Via® is a one-of-a-kind customer engagement platform that covers all the customer service bases and gives the benefits of Software-as-a-Service. It offers a range of cloud contact center, self-service and workforce optimization options that make it easy to map customer engagement contact center course, including seamless migrations between packages.

|Roles and Responsibilities|

• Initiation & routing of inbound /outbound calls across various channels and media types.
• Configuration of services/work types and performing agent level scenarios for different media types (voice, email, chat, SMS).
• Capturing of real-time and historical events over client machines for all actions performed (logs).
• Quality evaluation of call life cycle from the perspective of agent, supervisor, customer and automated analytics.
• Performing both voice and desktop recording to evaluate all customer/agent interactions.
• Setting call data definitions, personal greetings, voice-mails, scheduling call backs and checking for the call serialization & clean calls.
• Coordinated with development engineers and prepared test plans and endured functionality of all applications.
• Analyzed & studied various project artifacts such as Business Requirements, System Requirements and Use Cases to develop and execute test cases for testing application on supported browser combinations.
• Created, modified and executed various types of test cases for Functional, Integration and regression testing within limited time frame & releases.
• Logged and tracked defects to closure using JIRA and follow up with Business and Developers to discuss about the issues.
• Supported the team with quick production patches, hot fixes, monthly releases and new feature releases.
• Attending planning, review, defect triage, daily stand ups and weekly calls over the sprint.

Project 1
| Project | Kitty Hawk
| Client | Bank Of America
| Space | Customer Servicing
| Domain | Banking
| About Project | CFPB Letter is an initiative to implement recent federal norms for the consumer letter. This role deals with Data conditioning, generating letters and validating them across various data scenarios for the following AIT’s:- Pay Off EPS Pay Plan Pay Plan Enrollment

|Roles and Responsibilities|

• Actively participant in all the agile ceremonies.
• Involved over QC, AS400, and Rally.
• Understanding the Business-As-usual Process and acceptance criteria.
• Understanding the Requirements and Functional Specifications of the application
• Preparation of Requirement Traceability Matrix. ·
• Involved in Peer Review and testing for releases. ·
• Preparation of Test plan ,Test Cases based on requirement document and reviewed with Developer and LOB ·
• Involved in preparation of SQL queries as a part of Data Conditioning. ·
• Involved in Test execution of Critical Functionality Test Scenarios, Test Cases and update the test results in the ALM. ·
• Involved in end-to-end testing ,regression testing, new-functionality testing
• Bug reporting and Defect life cycle.
• Defect raising and tracking in ALM.
• Responsible for the preparation of Test summary reports.
• Providing QA sign off and presenting demo on the acceptance criteria worked for.
• Uploading Test Artifacts to project discovery

Project 2
| Project | HRIT
| Client | Union Bank Of Switzerland
| Space | Customer Servicing
| Domain | Banking
| About Project | An initiative which deals with applications designed to enable users to make compensation decisions for their population of employees based on a core set of data for current and past compensation, ratings, rank and promotion. It deals with many upstream and downstream application and job batch runs that help in the generation of compensation statements.

|Roles and Responsibilities|

• Grouping employees in pools based on their business function and location.
• Reviewing and entering promotion, nominations and distributing among employees the incentives and salary budgets.
• Producing payroll files for incentive payments.
• Analyzed the Business Requirements and worked with the Development Team for understanding the details of Functional and Non-Functional Requirement on several up streams and downstream applications.
• Organized Test Plan during initial phase of project, prepared test scripts in Application Lifecycle Management (ALM), setup/link Test Lab with release cycle, executed test cases and recorded results in ALM.
• Wrote Structure Query Language (SQL) queries to check proper data population in application table and for data verification to perform Backend Testing using Toad.
• Prepared meeting notes on daily execution/highlight of the project and send out the reports to managements.
• Interact with Developers and Business Analysts to perform various types of testing throughout Software Testing Life Cycle (STLC) and Bug Life Cycle (BLC).
• Involved in defect reporting, defect tracking and defect reproducing using Quality Center, JIRA.