Ankita Mishra

1-Manage IT outsourcing engagement to manage Infrastructure and Application events that cause business disruption .work with multiple stake holders in the project Understand the situation, take leadership role of driving resolution, working with various groups involved in service restoration, ensure that right level of support is extracted across all groups including technology providers like Microsoft, Cisco, EMC, SAP, Oracle etc R.

2-Define and refine incident management, change management, Risk management and problem management-related workflows in a dynamic, fast-paced environment.. Manage proactive notification for planned events and broad communication associated with critical incidents.

3- Lead after action reviews and root cause analysis. Complete postmortems on a timely basis that identify repair items preventing future customer impact.

4- Present monthly incident availability and operability metrics to cross functional leadership teams. Build dashboards to provide insights and visibility into critical business metrics for a variety of audiences. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.

Managing Infrastructure of Four major cloud. (Azure, AWS, oracle and Google).

• Resolved problems, improved operations and provided exceptional service.
• Carried out day-to-day duties accurately and efficiently.
• Used coordination and planning skills to achieve results according to schedule.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Managing the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of provided IT services. Focus is to follow incident management protocols and restore provided IT services to normal operation as quickly as possible. •Provide consultation determining proper escalation metrics, issues, and changes within the process. Responding to a reported service incident, identifying the cause, and initiating the incident management process