Summary
Overview
Work History
Education
Skills
Timeline
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Ankita Nayak

Mumbai

Summary

At Concentrix, I spearheaded continuous improvement initiatives, significantly enhancing KPIs through expert technical troubleshooting and robust customer support. Skilled in sales reporting and up-selling strategies, I excel in fostering customer satisfaction and team proficiency. My approach combines patience, technical advice, and collaboration, ensuring both team and customer success.

Overview

2
2
years of professional experience

Work History

Sr. Representative Opeartions

concentrix
Thane
06.2023 - Current
  • Established continuous improvement initiatives to achieve KPIs.
  • Provided technical support to customers via phone, email, and online chat.
  • Trained other team members in resolving complex technical issues that require specialized knowledge or skills.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Provided technical advice regarding the purchase of new products or services based on customer requirements.
  • Collaborated with internal teams such as engineering, sales and marketing to ensure a high level of customer satisfaction.

Education

Bachelor of Management Studies - Marketing Management

Thakur Ramnarayan College of Arts & Commerce
Mumbai,india
04-2023

Skills

  • Sales reporting
  • Technical troubleshooting
  • Up-selling strategies
  • Cross-selling

Timeline

Sr. Representative Opeartions

concentrix
06.2023 - Current

Bachelor of Management Studies - Marketing Management

Thakur Ramnarayan College of Arts & Commerce

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Ankita Nayak