Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Ankita Ojha

Hyderabad

Summary

Goal-oriented professional successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.

Overview

4
4
years of professional experience

Work History

Associate II

Capgemini
Gurugram
09.2023 - 10.2024

Associate Consultant

Capgemini
Hyderabad
10.2024 - Current

Tier 1 Associate

Capgemini
Gurugram
02.2022 - 09.2023
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Generated reports to track performance and analyze trends.
  • Configured and tested new software and hardware.

Traniee

Capgemini
Gurugram
04.2021 - 02.2022
  • Identified, diagnosed and resolved network problems.
  • Conducted regular audits of system logs to ensure proper functioning of all systems.
  • Investigated reported incidents and took appropriate action based on findings.
  • Analyzed customer feedback regarding product performance and identified areas for improvement.
  • Provided guidance and assistance to junior staff members when needed.
  • Resolved customer inquiries in a timely manner by providing effective solutions.
  • Created detailed reports outlining customer service metrics such as response times, issue resolution rates.
  • Monitored incoming requests from customers via phone, email or online chat platforms.
  • Provided technical support to customers for product installation, configuration and troubleshooting issues.

Education

Master in Computer Application -

Institute of Information Technology And Management, New Delhi, DL
08-2021

Bachelor of Computer Applications -

Institute of Innovation in Technology & Management, New Delhi, DL
08-2018

Skills

  • Analytics software
  • Performance monitoring
  • Client management
  • Client Relationship Management
  • Data Research and Validation
  • Issue Identification

Accomplishments

  • Highest Survey Feedback for the client with perfect 10.

Timeline

Associate Consultant - Capgemini
10.2024 - Current
Associate II - Capgemini
09.2023 - 10.2024
Tier 1 Associate - Capgemini
02.2022 - 09.2023
Traniee - Capgemini
04.2021 - 02.2022
Institute of Information Technology And Management - Master in Computer Application,
Institute of Innovation in Technology & Management - Bachelor of Computer Applications,

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Ankita Ojha