ANKITA PAHWA
Gurgaon
Summary
Experienced Scrum Master skilled in implementing Agile methodologies to optimize project workflows and drive team success. Proficient in cultivating team performance, and ensuring timely deliveries. Leveraged expertise in the department of a major banking institution to streamline loan processing workflows, ensuring compliance with financial regulations while enhancing customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scrum Master –Senior Consultant
StatusNeo
Gurgaon
09.2024 - Current
- Spearhead the team on the banking project for the client.
- Coordinate with multiple key stakeholders to understand the requirements for the project.
- Coordinate with the internal team in the process of deployments, testing, UAT, and production deployments.
- Provide clear and proper communication, along with the predefined workflow, with the team.
- Create dashboards using JIRA for various activities to track project progress and milestones.
- Facilitate Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives, and Reviews.
- Conduct demos of completed work at the end of each sprint cycle.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Configure JIRA for Dev activities, reports analysis and dashboards for the project
Scrum Master
Quicket Solutions
Gurgaon
03.2023 - 03.2024
- Spearheaded the team on company’s payment module integration project for the client
- Managed and led the project involving pet and vehicle stickers, which encompassed defining parking and traffic regulations
- Steered the project of multiple integrations for a client that includes e-signature, automated emails, PDF generation, reports and database management
- Conducted sprint planning, backlog grooming, daily stand up for multiple projects for successful go live
- Coordinated with multiple key stakeholders to understand the requirements and propose the timeline to deliver the end product
- Coordinated with the internal team for testing, UAT and production deployments
- Provided clear and proper communication along with the predefined workflow in solving support tasks with the team
- Configured JIRA board and reports analysis for multiple projects
Scrum Master
The Hosteller
Rishikesh
11.2021 - 03.2023
- Participated in employee tracking and in house client services application project and delivery
- Help team members, stakeholders and customers understand the agile values, principles and practices
- Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings
- Work closely with product owner in backlog management and continuous delivery of the features
- Protected development team from outside distractions, impediments or team conflicts
- Empowered Development Team to remove impediments to deliver continuous value for shareholders
Administrator
Palm Bliss
Rishikesh
04.2019 - 06.2019
- Responsible for maintaining database of employees and clients
- Processed Bills of products & services given to the clients
- Supervision of Employees of the assigned department
- Assisted in induction and training program of the employees
- Responsible for In-house client calling for the updates of existing products and services
Process Coordinator
Axis Bank Ltd
Dehradun
07.2016 - 11.2018
- Streamlined operations and ensured compliance in the auto loan department
- Processed loan files and documents across various client clusters
- Responsible for maintaining database of the employees and clients
- Assisted in planning of day-to-day activities and collaborating with team to identify requirements and delivery
- Managed login to disbursement of the files
- Interaction with executives and sales manager regarding products and services available to them
Education
PGDM - HR & Marketing
Institute of Management Studies (IMS)
Dehradun, UKBachelor of Computer Application -
Graphic Era Institute of Technology
Dehradun, UKSkills
- JIRA
- Agile Framework – Scrum & Kanban
- Agile Development & Best Practices
- Team Management
- Leadership Skills
- Sprint Planning
- Backlog Management
- Problem Solving & Creative Thinking
- Excel
- Word
- Power Point
Certification
Certified Scrum Master (CSM), Scrum Alliance
Timeline
Scrum Master –Senior Consultant
StatusNeo
09.2024 - Current
Scrum Master
Quicket Solutions
03.2023 - 03.2024
Scrum Master
The Hosteller
11.2021 - 03.2023
Administrator
Palm Bliss
04.2019 - 06.2019
Process Coordinator
Axis Bank Ltd
07.2016 - 11.2018
PGDM - HR & Marketing
Institute of Management Studies (IMS)
Bachelor of Computer Application -
Graphic Era Institute of Technology
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