Ankita Rai
New Delhi
Summary
Accomplished Product Authentication and Training Specialist with a proven track record at Amazon India, adept in forensic data analysis and team leadership. Spearheaded quality investigations and mentorship programs, enhancing operational efficiency by 15% and maintaining a 100% expectancy ratio. Skilled in HR hiring, talent development, and compliance management, consistently recognized for exceptional initiative and collaboration.
Overview
6
6
years of professional experience
Work History
Product Authentication and Training Specialist
Amazon Development Centre India Pvt Ltd
New Delhi
08.2020 - Current
- Planned and executed 1,000+ Product Quality investigations, identifying risks, frauds, and compliance issues.
- Introduced improvements to existing fraud detection and prevention mechanisms, reducing operational risks and setting new standards for investigative quality..
- Conducted forensic data analysis to resolve financial discrepancies and ensure data integrity.
- Streamlined investigation workflows, reducing turnaround times by 15%, while maintaining the highest levels of accuracy and compliance.
- Achieved a 100% expectancy ratio over 5 years, demonstrating unwavering commitment to excellence in every task and project undertaken.
- Initiated HR hiring for mentees, recruiting and onboarding individuals aligned with Amazon’s values.
- Designed and delivered comprehensive mentorship programs, effectively training and guiding a team of 20 mentees over 2-month cycles, ensuring their seamless integration into job roles.
- Cultivated a high-performing team, resulting in a significant improvement in operational efficiency and mentee success rates.
- Consistently commended for exceptional teamwork, initiative, and problem-solving skills, serving as a role model for peers and mentees.
Associate Manager
Institute of Directors
New Delhi
01.2020 - 08.2020
- Responsible for the marketing of IOD membership, coordinate and oversee various events, programs, workshops, and training sessions organized by IOD.
- Cultivate and manage relationships with partners, sponsors, and stakeholders to support the organization's initiative.
- Assist in budgeting and financial management related to programs and events within the organization’s purview.
- Preparing reports on the performance of programs and events, analyzing data to measure their impact, and making data-driven recommendations for improvement.
Intern
Info Edge India Limited - Shiksha.com
New Delhi
04.2019 - 07.2019
- Critical analysis of clients and customers of the company, with its competitors.
- Assisting the Senior Vice President (M & S) with daily work.
- Recording the data and making calls over them, with follow-ups to create conversions.
- Creating and presenting presentations to the HOD, creating mailers for different clients, and keeping a follow-up on the same.
Education
MBA - Marketing And Operations
JIMS Kalkaji
New Delhi05-2020
Bachelor of Commerce - Business Management
Satyawati College, Delhi University
New Delhi05-2018
Intermediate - Commerce
Joseph And Mary Sr. Sec. School - New Delhi
New Delhi05-2015
Skills
- Team Leadership and Collaboration
- HR hiring and talent development
- Training and mentorship
- Compliance Management
- Forensic Data Analysis
- Team management
- MS Excel Proficiency
- MS PowerPoint
- Human resource management
- Project Management
Accomplishments
- Collaborated with team of managers and investigators in the development of Project Photon as a lead.
- Documented and resolved Photon AHT Mapping which led to reduction in AHT (Average Handling Time) from 18.3 minutes to 10.2 minutes/unit of work.
- Conducted regular Decision Quality sessions which led to reduced defects within team from 26% to 4%.
- Mentored 12 batches of 15-20 investigators each for Photon Training and People Development.
- Designed and delivered comprehensive mentorship programs.
- Developed learning and training modules for new hires.
Timeline
Product Authentication and Training Specialist
Amazon Development Centre India Pvt Ltd
08.2020 - Current
Associate Manager
Institute of Directors
01.2020 - 08.2020
Intern
Info Edge India Limited - Shiksha.com
04.2019 - 07.2019
MBA - Marketing And Operations
JIMS Kalkaji
Bachelor of Commerce - Business Management
Satyawati College, Delhi University
Intermediate - Commerce
Joseph And Mary Sr. Sec. School - New Delhi
Similar Profiles
Pragatheeswari SPragatheeswari S
Customer Support Specialist at Amazon Development Centre India Pvt LtdCustomer Support Specialist at Amazon Development Centre India Pvt Ltd
ROBIN ADITYA DASROBIN ADITYA DAS
Resolution Specialist at Amazon Development Centre India Pvt. Ltd.Resolution Specialist at Amazon Development Centre India Pvt. Ltd.
Abdul KadirAbdul Kadir
Sr. Finops Payroll Analyst at AMAZON DEVELOPMENT CENTRE (INDIA) PVT LTD.Sr. Finops Payroll Analyst at AMAZON DEVELOPMENT CENTRE (INDIA) PVT LTD.