ANKITA RAMTEKE

• Order Entry: Accurately process complex customer orders in ERP, ensuring compliance with service standards, and business performance goals.
Order Management: Oversee routine and specialized order activities, including consignment and inventory management, ensuring high-quality service and accountability.
Customer Advocacy: Act as a customer champion by anticipating needs, prioritizing requests, and leveraging internal resources to optimize satisfaction and cost efficiency.
• System Execution: Manage integrated processes across multiple platforms, including SAP, Elemica (EDI), and Document Control System (SharePoint, forwarder portals), requiring strong knowledge of supply chain and related functions.

• Dynamic customer service professional with extensive experience at Dow Chemicals, excelling in order management and supply chain operations.
• Proven ability to enhance customer relations and drive satisfaction through effective communication and problem-solving skills.
• Proficient in SAP and committed to delivering exceptional service in fast-paced environments.
• Acted as an administrator to triage cases in CRM according to the designated business or group of businesses, handling priority and foundational customers with a high degree of complexity.
• Managed the entire order handling and order fulfillment process.
• Maintained a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio.
• Strengthened customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence.
• Coordinated activities at assigned customer accounts, proactively addressed issues, and implemented solutions.
• Maintained service levels according to business prioritization.
• Differentiated between customer requirements and the company's capabilities, choosing the best and most cost-effective solutions.
• Performed administrative tasks such as maintaining records of customer interactions, filing documents, preparing reports.
• Handled escalated customer service calls professionally, deescalating difficult situations quickly and effectively.
• Utilized problem-solving abilities to troubleshoot customer issues and find creative solutions.
• Trained and supervised associates on customer service excellence and strong company culture.
• Met deadlines while maintaining high-quality deliverables.
• Managed and coordinated multiple projects while ensuring timely completion.
• Maintained database records of orders, inventory levels, pricing, and customer information.

• Performed administrative tasks such as maintaining records of customer interactions, filing documents, preparing reports.
• Coached team members on service skills and product knowledge.
• Handled escalated customer service calls professionally, deescalating difficult situations quickly and effectively.
• Utilized problem-solving abilities to troubleshoot customer issues and find creative solutions.
• Leveraged excellent listening skills to understand customer needs in order to provide tailored solutions.
• Built effective relationships with both internal teams and external vendors to successfully manage customer expectations.

• Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization.
• Delivered excellent customer service, driving quality shopping experiences.
• Maintained accurate inventory records, ensuring all products were accounted for at all times.
• Created and maintained effective relationships with clients, suppliers, stakeholders, and other external parties.
• Identified areas of improvement within existing processes to maximize efficiency and effectiveness.

• Created and maintained effective relationships with clients, suppliers, stakeholders, and other external parties.
• Developed and implemented successful business development strategies to increase organizational growth.
• Identified areas of improvement within existing processes to maximize efficiency and effectiveness.

• Demonstrated expertise in identifying potential maintenance issues within assigned rooms during daily inspections.
• Confirmed aptitude for resolving customer complaints promptly while upholding company policies.
• Highly skilled at providing detailed information about hotel facilities and services upon request from guests.
• Showed proficiency in monitoring inventory of cleaning supplies and ordering new items as needed.
• Excelled at adhering to safety protocols when operating equipment such as vacuum cleaners or floor buffers.