Ankita Roy
Operations Head - EMIL
Gurgaon,HR
Summary
Analytical operations executive known for driving quality improvements and efficient workflows. Strong background in relationship management and employee training, with a focus on leveraging data insights to inform strategic decisions.
Overview
5
5
Languages
4
4
Certifications
19
19
years of professional experience
Work History
Head of Operations
Electronics Mart India Ltd
01.2025 - 06.2026
- Streamlined inventory management processes to enhance operational efficiency.
- Implemented quality control measures to ensure product standards.
- Coordinated cross-departmental communication to improve workflow consistency.
- Analyzed operational data to inform strategic decision-making.
DGM - Corporate Sales
Investor's Clinic
03.2022 - 12.2023
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
Startup Founder
Mealizer
12.2020 - 03.2023
- Developed innovative meal planning solutions to enhance user experience and engagement.
- Established partnerships with local food suppliers to ensure high-quality ingredient sourcing.
- Led a team in the development of mobile application features, improving usability and functionality.
- Analyzed customer feedback to drive product enhancements and improve satisfaction rates.
- Mentored junior team members, fostering skill development and collaboration within the organization.
- Increased company growth by developing and implementing innovative business strategies.
- Improved employee retention rates by creating a supportive work environment focused on personal development and career advancement opportunities.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Soft Skills Trainer
Amex , TCS
09.2016 - 03.2020
- Designed and delivered engaging training programs to enhance communication and interpersonal skills.
- Assessed trainee performance and provided constructive feedback to foster continuous improvement.
- Collaborated with cross-functional teams to align training initiatives with organizational goals.
- Developed training materials and resources tailored to diverse learning needs and styles.
- Facilitated workshops focused on conflict resolution, teamwork, and emotional intelligence skills.
- Mentored new trainers, promoting best practices in soft skills development and delivery.
Cabin Crew Member
Jet Airways
06.2007 - 10.2018
- Ensured passenger safety through adherence to protocols and emergency procedures.
- Delivered exceptional customer service, addressing diverse passenger needs promptly and effectively.
- Coordinated cabin operations, maintaining a seamless flow of services during flights.
- Trained new crew members on safety regulations and company policies, fostering a culture of compliance.
Cabin Crew Member
Jet Airways
06.2007 - 10.2018
- Implemented efficiency improvements in service delivery, enhancing overall passenger satisfaction.
- Led pre-flight briefings, aligning team objectives and ensuring clarity on roles and responsibilities.
- Monitored in-flight services, guaranteeing quality standards were consistently met or exceeded.
- Collaborated with ground staff to streamline boarding processes, reducing turnaround times effectively.
Service Trainer & Cabin Crew
Jet Airways
06.2007 - 10.2018
- Delivered training programs for cabin crew, enhancing service delivery and customer satisfaction.
- Developed training materials focused on operational efficiency and compliance with safety regulations.
- Facilitated workshops to improve team performance and service excellence standards across multiple departments.
- Evaluated training effectiveness through feedback sessions, implementing improvements based on participant insights.
Voice and Accent Trainer
Jet Airways
03.2011 - 10.2017
- Facilitated interactive workshops to improve communication skills among cabin crew members.
- Developed customized training modules to enhance voice modulation and accent reduction.
- Implemented innovative teaching techniques, enhancing engagement and retention rates in trainees.
- Assessed trainees' performance through structured evaluations and provided constructive feedback.
- Collaborated with HR to integrate voice training within employee onboarding programs.
- Facilitated workshops on cultural awareness to promote effective communication across diverse populations.
Education
Entreprenural Leadership - Enteprenueral Leadership
IIM
Bengaluru, India 04.2001 -
MBA - Financial Management
NMIMS
Mumbai 04.2001 -
Bachelor of Science - Hospitality Administration And Management
IHM
Kolkata, India 04.2001 -
Bachelor of Arts - Tourism
IGNOU
Delhi, India 04.2001 -
No Degree - Industrial Training
Taj Group of Hotels
Kolkata & Delhi 04.2001 -
Diploma in Event Management - Event Management
NIEM
Mumbai, India 04.2001 -
Skills
Operations management
Process improvement
Business analysis
Risk management
Workforce planning
Organizational design
Team leadership
Operational excellence
Employee development
Client relationship management
Business leadership
Employee relations
Delegating work
Relationship building
Certification
Conversational Hypnotherapist
Timeline
Head of Operations
Electronics Mart India Ltd
01.2025 - 06.2026
DGM - Corporate Sales
Investor's Clinic
03.2022 - 12.2023
Startup Founder
Mealizer
12.2020 - 03.2023
NLP Train the Trainer
06-2019
NLP Coach
03-2019
Conversational Hypnotherapist
01-2019
Emotinal Intelligence Coach
01-2019
Soft Skills Trainer
Amex , TCS
09.2016 - 03.2020
Voice and Accent Trainer
Jet Airways
03.2011 - 10.2017
Cabin Crew Member
Jet Airways
06.2007 - 10.2018
Cabin Crew Member
Jet Airways
06.2007 - 10.2018
Service Trainer & Cabin Crew
Jet Airways
06.2007 - 10.2018
Entreprenural Leadership - Enteprenueral Leadership
IIM
04.2001 -
MBA - Financial Management
NMIMS
04.2001 -
Bachelor of Science - Hospitality Administration And Management
IHM
04.2001 -
Bachelor of Arts - Tourism
IGNOU
04.2001 -
No Degree - Industrial Training
Taj Group of Hotels
04.2001 -
Diploma in Event Management - Event Management
NIEM
04.2001 -