Ankita Sah
Senior Trainer
Noida
Summary
Experienced and self driven Senior Trainer bringing forth over 4+ years of experience in Training, Learning and Development, Customer experience excellence and Client relationship management in the international market.As a training professional from BPO sector my core areas of training was related to banking voice and back-office industry.Result and growth oriented with a proven track of working collaboratively with operations to achieve designed goals.
Overview
5
5
years of professional experience
Work History
Senior Trainer
Project One, Ienergizer
Noida
04.2023 - Current
- Managing a team of 3 trainers and 2 SME’s across two sites of Ienergizer i.e. Noida and Bengaluru.
- Streamlined onboarding process of new hires, deployed SOP around it and accelerating their integration into job roles.
- Enhanced team performance through implementation of targeted skill development workshops like - TTT, leadership essentials, customer service skill enhancement, workplace professionalism, chat/call etiquette training.
- Worked closely with client and site head to drive training and OJT governance
- Designed training and OJT certification program for client which ensures meeting and exceeding organisational and client goals
- Recruited, interviewed and onboarded new talents as per business requirement.
- Timely delivery of all weekly, monthly and quarterly business reviews related to training to ensure all client requirements are fulfilled and team is in sync.
Trainer
Vegas, Ienergizer
Noida
08.2021 - 03.2023
- Assisted in designing an internal LMS to measure individual learner progress and demonstrate program sucess.
- Trained and delivered 45+ batches with consistent average training throughput of 90%.
- Assessed staff performance and training effectiveness of each batch in order to develop new training program and improve existing courses.
- Managed to train multiple LOB’s of banking process like - front office, loans, back-office and ensured to maintain strict deadlines and high quality deliverables.
- Provided one-on-one mentoring to help individuals reach their full potential within the organisation.
- Created and delivered dynamic presentation to facilitate learning and up to date the content for training sessions.
- Conducted IJP’s to bring out the talented employees who are ready to take up the next position.
OJT Mentor
Vegas, Ienergizer
Noida
12.2020 - 07.2021
- Managed a team of 15 OJT folks at a time and drive performance through regular monitoring and feedback.
- Organised and participated in extra curricular activities that fostered a sense of community and helped in developing employee relations
- Collaborated with senior management to identify and bridge gaps during on job training
- Conducting refresher training and provide feedbacks and feedforward to OJT bottom quartile performers
Escalation Specialist
Vegas, Ienergizer
Noida
03.2020 - 11.2020
Customer Service Representative
Vegas, Ienergizer
Noida
08.2019 - 02.2020
Education
Bachelor Of Commerce -
DCAC , Delhi University
Delhi2017
Senior Secondary School, ICSE -
Saint Joseph’s School
Bhagalpur, Bihar2014
Secondary School, ICSE -
Mount Carmel School
Bhagalpur, Bihar2012
Skills
Curriculum Design
undefinedPrograms Attended :
- Leadership essentials
- Leaders as coaches
- Train the trainer
Extra Curriculum
- Hosted large scale events in Ienergizer like - IE Idol,Annual award function, R&R.
- Conducting Fun Fridays on the production floor.
Timeline
Senior Trainer
Project One, Ienergizer
04.2023 - Current
Trainer
Vegas, Ienergizer
08.2021 - 03.2023
OJT Mentor
Vegas, Ienergizer
12.2020 - 07.2021
Escalation Specialist
Vegas, Ienergizer
03.2020 - 11.2020
Customer Service Representative
Vegas, Ienergizer
08.2019 - 02.2020
Bachelor Of Commerce -
DCAC , Delhi University
Senior Secondary School, ICSE -
Saint Joseph’s School
Secondary School, ICSE -
Mount Carmel School
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