Ankita Sah
Senior Trainer
Noida
Summary
Experienced and self driven Senior Trainer bringing forth over 4+ years of experience in Training, Learning and Development, Customer experience excellence and Client relationship management in the international market.As a training professional from BPO sector my core areas of training was related to banking voice and back-office industry.Result and growth oriented with a proven track of working collaboratively with operations to achieve designed goals.
Overview
5
5
years of professional experience
Work History
Senior Trainer
Project One, Ienergizer
Noida
04.2023 - Current
- Managing a team of 3 trainers and 2 SME’s across two sites of Ienergizer i.e. Noida and Bengaluru.
- Streamlined onboarding process of new hires, deployed SOP around it and accelerating their integration into job roles.
- Enhanced team performance through implementation of targeted skill development workshops like - TTT, leadership essentials, customer service skill enhancement, workplace professionalism, chat/call etiquette training.
- Worked closely with client and site head to drive training and OJT governance
- Designed training and OJT certification program for client which ensures meeting and exceeding organisational and client goals
- Recruited, interviewed and onboarded new talents as per business requirement.
- Timely delivery of all weekly, monthly and quarterly business reviews related to training to ensure all client requirements are fulfilled and team is in sync.
Trainer
Vegas, Ienergizer
Noida
08.2021 - 03.2023
- Assisted in designing an internal LMS to measure individual learner progress and demonstrate program sucess.
- Trained and delivered 45+ batches with consistent average training throughput of 90%.
- Assessed staff performance and training effectiveness of each batch in order to develop new training program and improve existing courses.
- Managed to train multiple LOB’s of banking process like - front office, loans, back-office and ensured to maintain strict deadlines and high quality deliverables.
- Provided one-on-one mentoring to help individuals reach their full potential within the organisation.
- Created and delivered dynamic presentation to facilitate learning and up to date the content for training sessions.
- Conducted IJP’s to bring out the talented employees who are ready to take up the next position.
OJT Mentor
Vegas, Ienergizer
Noida
12.2020 - 07.2021
- Managed a team of 15 OJT folks at a time and drive performance through regular monitoring and feedback.
- Organised and participated in extra curricular activities that fostered a sense of community and helped in developing employee relations
- Collaborated with senior management to identify and bridge gaps during on job training
- Conducting refresher training and provide feedbacks and feedforward to OJT bottom quartile performers
Escalation Specialist
Vegas, Ienergizer
Noida
03.2020 - 11.2020
Customer Service Representative
Vegas, Ienergizer
Noida
08.2019 - 02.2020
Education
Bachelor Of Commerce -
DCAC , Delhi University
Delhi2017
Senior Secondary School, ICSE -
Saint Joseph’s School
Bhagalpur, Bihar2014
Secondary School, ICSE -
Mount Carmel School
Bhagalpur, Bihar2012
Skills
Curriculum Design
Leading seminars
Learning Management Systems
Training and mentoring
Soft skills training
Assessment Design
Client Relationship Management
Orientation and Onboarding
Workshop coordination
Employee Interviewing
Time management abilities
Problem-solving abilities
Excellent Communication
Decision-Making
Training Program Development
Programs Attended :
- Leadership essentials
- Leaders as coaches
- Train the trainer
Extra Curriculum
- Hosted large scale events in Ienergizer like - IE Idol,Annual award function, R&R.
- Conducting Fun Fridays on the production floor.
Timeline
Senior Trainer
Project One, Ienergizer
04.2023 - Current
Trainer
Vegas, Ienergizer
08.2021 - 03.2023
OJT Mentor
Vegas, Ienergizer
12.2020 - 07.2021
Escalation Specialist
Vegas, Ienergizer
03.2020 - 11.2020
Customer Service Representative
Vegas, Ienergizer
08.2019 - 02.2020
Bachelor Of Commerce -
DCAC , Delhi University
Senior Secondary School, ICSE -
Saint Joseph’s School
Secondary School, ICSE -
Mount Carmel School