Ankita Sharma
V.P.O. Terkiana
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Experience Executive
HDFC Bank
Punjab
07.2021 - Current
- Developed processes for handling escalated customer inquiries efficiently and effectively.
- Created and managed customer loyalty programs to increase repeat business.
- Assisted in developing policies that govern interactions between customers and staff.
- Collaborated with departments such as marketing, sales, product development, and engineering to ensure customer satisfaction.
- Designed rewards programs that incentivize customers based on their level of engagement with our brand.
Teacher
Dashmesh Pub School
Dasuya
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Encouraged critical thinking skills and problem solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
Senior Acquisition Manager
Kotak Mahindra Bank
- Managed post-acquisition integration processes.
- Collaborated with cross-functional teams such as finance, legal, IT, HR.
- Ensured compliance with applicable laws and regulations relating to acquisitions.
- Analyzed customer data to determine customer needs and preferences.
Education
M.Sc -
01.2017
B.Sc -
01.2015
HSC -
PSEB
01.2012
10th -
01.2010
Skills
- Team work
- Good communication
- Problem Solving skills
- Medals from country head
- Sop certificate
- Customer Feedback Analysis
- Competitor Analysis
Additional Information
One year worked as teacher at Dashmesh Pub School Dasuya, 2 year worked as senior aquasition manager in kotak mahindra bank., Now working in hdfc bank from last one and half year as a customer experience executive in retail branch banking.
Personal Information
- Father's Name: Sh. Sushil Kumar
- Mother's Name: Smt. Anita Sharma
- Date of Birth: 06/02/95
- Gender: Female
- Marital Status: Unmarried
Languages
- English
- Punjabi
- Hindi
Disclaimer
Above said furnished all information is true and correct to the best of my knowledge and belief.
Timeline
Customer Experience Executive
HDFC Bank
07.2021 - Current
Teacher
Dashmesh Pub School
Senior Acquisition Manager
Kotak Mahindra Bank
M.Sc -
B.Sc -
HSC -
PSEB
10th -
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