Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Ankita Sharma

Summary

Accomplished Salesforce Administrator with 3 years at Tata Consultancy Services and experience in production support and development, excelling in Salesforce CPQ, troubleshooting and customizing Salesforce using Flows, Apex, and Visualforce. Proven problem solver and effective collaborator, adept at stakeholder communication and delivering tailored solutions. Adept at streamlining business processes, optimizing user experience, and providing impactful solutions.



Overview

4
4
years of professional experience
1
1
Certification

Work History

Salesforce Administrator

Tata Consultancy Services
07.2022 - Current

Working as a Salesforce Administrator for GE Healthcare, focusing on Salesforce CPQ, production support, and platform development.

  • Salesforce Administrator with 3 years of experience in production support and development, specializing in Salesforce CPQ functionality .
  • Configured and maintained Quotes, Discounts, Pricing Rules, Accounts, Opportunities, and Approval Processes to optimize sales workflows.
  • Designed and automated business processes using Flows, Validation Rules, Reports, Dashboards, Apex, and Visualforce , improving scalability and efficiency.
  • Provided end-to-end production support , troubleshooting CPQ issues, resolving quoting errors, and ensuring seamless system performance.
  • Managed user access, security, and data governance , ensuring compliance and optimal user experience.
  • Collaborated with business stakeholders and technical teams to deliver tailored Salesforce solutions aligned with GE Healthcare's requirements.
  • Proved successful working within tight deadlines and a fast-paced environment.

Intern

Capgemini
01.2022 - 04.2022
  • Completed internship in software development, gaining exposure to coding, debugging, and collaborative teamwork.
  • Strengthened problem-solving and technical skills through project contributions and assessments. Successfully completed the internship by qualifying through the final assessment exam.

Education

Bachelor of Technology (B.Tech.) - Computer Science And Engineering

Shri Shankaracharya Group of Institutions
Bhilai
07-2022

Skills

  • Salesforce Administration: User Management, Security, Profiles, Permission Sets, Sharing Rules
  • Salesforce CPQ: Product Rules, Price Rules, Discount Schedules, Bundles, Quote Templates, Approvals, Renewals
  • Automation Tools: Flows, Process Builder, Validation Rules, Workflow Rules
  • Development: Apex, Visualforce, SOQL, SOSL
  • Reports & Dashboards: Custom Reports, Dashboards, Report Types
  • Data Management: Data Loader, Import Wizard, Data Quality
  • Problem Solving & Troubleshooting
  • Requirement Gathering & Analysis
  • Stakeholder Collaboration
  • Communication & Documentation
  • Teamwork in Agile/Support Environments

Certification

  • Salesforce Certified AI Associate
  • Salesforce Certified Administrator
  • Salesforce Certified Platform Developer I

Accomplishments

  • Consistently resolved assigned production support cases within SLA , ensuring seamless business continuity and high user satisfaction.
  • Received 3× “On the Spot Team Award” in recognition of exceptional problem-solving and timely delivery on critical business cases.
  • Honored with the “Applause for Team Award” for outstanding collaboration and contribution.
  • Achieved 2× “Learning Achievement Award” reflecting continuous commitment to upskilling and professional development.

Timeline

Salesforce Administrator

Tata Consultancy Services
07.2022 - Current

Intern

Capgemini
01.2022 - 04.2022

Bachelor of Technology (B.Tech.) - Computer Science And Engineering

Shri Shankaracharya Group of Institutions
Ankita Sharma