Ankita Shinde
Mumbai
Summary
Successful Executive with over 2 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Success Executive
WebEngage
Mumbai
02.2022 - Current
- Markets - MEA
- Portfolio Size - $500K ARR
- Clientele - IKEA Saudi Arabi and Bahrain, Sony World MEA (UAE, BH and Qatar), PlatinumList, Sobha Realty UAE, Gulf Fruits, Subaat, Azza Fahmy Jewellery, Alokozay FZE
- Maintained retention rate of 99% throughout the year.
- Played a pivotal role in facilitating a remarkable 14% increase in customer retention for brands, fostering long-term customer relationships and brand loyalty.
- Increased product adoption by 60% by empowering clients to be product experts and trained their teams on best use case practices.
- Collaborated with cross-functional teams, such as product, marketing, support and onboarding, to ensure unparalleled client experience.
- Facilitated and Conducted Quarterly Business Reviews ( QBRs ) and Monthly Business Reviews ( MBRs ) for executive-level clients, tailoring strategies to meet their distinct needs and aligning them with business objectives.
- Traveled to Middle East for Facilitating in-person meetings comprising QBR, Defining next steps ahead, Upsell closing.
- Contributed to the development of a D2C playbook for clients as part of project initiative.
Education
Master of Management Studies - Marketing
SIES College of Management Studies
Mumbai05-2022
Skills
Churn Mitigation
Product Adoption
Project Management
Customer Service Management
Business Strategy
Accomplishments
- Rookie Rockstar of the Year Award 2023
Certification
- Digital Marketing Google Certification
- Google Analytics
- Customer Success Management Fundamentals
- Business Fundamentals for Customer Success Managers
- Engagement Preparation Best Practices for Customer Success Management
Timeline
Customer Success Executive
WebEngage
02.2022 - Current
Master of Management Studies - Marketing
SIES College of Management Studies
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