Ankita Vijay Product

• Increasing revenue by deepening product integration with Salesforce to crossell Opentext Content Services
• Improving user experience of Document Management by Integrating Salesforce Einstein Trust Layer with Open text LLM
• Reducing installation/configuration tickets by >50% by Q3 FY24' by Integrating Tech Support” Help” section documentation with LLM (Aviator) for improved customer support.

• Led YoY revenue targets by product planning ,feature rollout, Led a team of 5 PMs
• Generated ~85 Mn USD p.a
• From a blockchain based product (Trubloq), which prevents customer data and identity from frauds and spam
• Reduced Customer Complaints on Teleco Network by ~47%,orchestratedIndia'sfirstAntiphishing platform to curb frauds done using commercial communication channels by misrepresenting global brands
• Led design and development of bidding, pricing and settlement modules on multichannel commercial communication suite
• Improved buyers' gross margin by ~13-18% by launching Prepaid as a self-service channel for long tail customers
• Launched a SME invoice discounting platform.

• Improved support NPS by ~9%
• Led to ~17% incremental business in Q4 FY19'- Q2 FY20' by building customer experience portal for live reporting, integrating CRM, ERP and data platforms
• Designed and Launched RaaS (Reporting as a Service) for CXO bodies, defining and analyzing KPIs for
• Customer, Employee, Product, Brand Health Index and publishing at a centralized location

Manager, New Product Initiatives Tanla Platforms Ltd

• Increased ~30% net new traffic from key accounts(Meta,Uber,Google,TataSky)by product initiatives based on insights from Customer Success Team
• Led user experience improvements, resulting in increased customer satisfaction scores and reduced churn rates

• Team lead of 6 Business Analysts, for an IDU that holds a P&L of 20 Mn USD
• Responsible to ensure KPI monitoring lead, tracking and reporting across all line of products
• Mentoring of QAs, new hires, continuous coaching, and feedback monitoring

• Launched about 23K hours of online programs for JEE prep courses.Collaborated with UX, Product teams to launch mobile versions of course content
• Prepared Business Insights dashboards for Educational Conglomerate