Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SoftwareEngineer

Ankita

Metric & Reporting Specialist | Data/Business Analyst
New Delhi

Summary

Data-driven Reporting Specialist with 6 years of experience designing and developing reports. Proficient in generating and customizing reports with varying complexity. Expertly collects, organizes, analyzes and disseminates significant amounts of information with attention to detail and accuracy.

Overview

7
7
years of professional experience

Work History

Metric & Reporting Specialist

Google Operations Center
05.2021 - Current
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
  • Formulate and align Key Performance Indicators (KPIs) to gauge the team performance. Report performance findings to the Stakeholders, providing actionable insights for improvement.
  • Working closely with various Vendor Managers and Stakeholders in transitioning Google Operations from other vendors to Google Operation Centre
  • Analyze current and future work handling resources, attrition trends, learning curve, shrinkage, productivity factors, and shift requirements, to develop capacity plan
  • Tracked key metrics and developed spreadsheets and data models.
  • Automated various reports that took lot of manual hours of scrubbing.
  • Work with Operations Team to solve their issue and implement automation for efficiency saving.
  • Used statistical methods to analyze data and generate useful business reports.
  • Created dashboards to monitor and track key performance indicators.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Extracted and interpreted data patterns to translate findings into actionable outcomes.

Senior Process Executive

Cognizant Technology Solutions
04.2018 - 05.2021
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.

Operations Executive Trainee

Binary Semantics Limited
07.2017 - 09.2017
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Learned SOS system, hardware and software design.
  • Worked with clients across sites and assisted them in software installation.

Maintenance Engineer Trainee

Canon India Private Limited
09.2016 - 12.2016
  • Assisted Sr Engineer with DSLR Cameras installation and software update.
  • Designed and coordinated engineering tests and experiments.
  • Assisted with coordination of new equipment installation and implementation.
  • Conducted root-cause analysis of component failure.

Education

Bachelor of Technology - Electronics & Communication Engineering

PDM College of Engineering & Technology
Haryana
07.2012 - 2016.07

12th Std. -

Kendriya Vidyalaya
New Delhi
06.2011 - 2012.05

10th Std. -

Kendriya Vidyalaya
New Delhi
04.2009 - 2010.05

Skills

    Advanced Excel

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Accomplishments

    Projects :

  • Created Dashboard for Quality Team that helped them in managing queue and work efficiently. This Dashboard helped them saving 10 hours weekly.
  • Introduced sampling within dashboard that saves about 8.6 hrs weekly.
  • Worked with Ops Team to streamline their Ideation process. With this they were not only able to monitor ideas submitted by team but also saved their manual effort of updating team members about its status.
  • Worked with SWAT team to streamline their data request from Product leads and tracking its progress. Also, added multiple functionality in the process.
  • Automated various requests that Ops receive from the client for campaign implementation. Helped them in saving 0.5 FTE worth hours.
  • Extended support to other team when they were facing challenges in their reporting. Created dashboard that helped them monitor real time data, otherwise they would have to wait for 48hrs for the data.
  • Automated Quality reports for Quality team that saved them 1.8 hours weekly.

Timeline

Metric & Reporting Specialist

Google Operations Center
05.2021 - Current

Senior Process Executive

Cognizant Technology Solutions
04.2018 - 05.2021

Operations Executive Trainee

Binary Semantics Limited
07.2017 - 09.2017

Maintenance Engineer Trainee

Canon India Private Limited
09.2016 - 12.2016

Bachelor of Technology - Electronics & Communication Engineering

PDM College of Engineering & Technology
07.2012 - 2016.07

12th Std. -

Kendriya Vidyalaya
06.2011 - 2012.05

10th Std. -

Kendriya Vidyalaya
04.2009 - 2010.05
Ankita Metric & Reporting Specialist | Data/Business Analyst