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Ankita Tiwari
Hyderguda
Summary
Results-driven Sales Professional with strong expertise in coordinating with project managers and stakeholders to identify opportunities, drive business growth, and uplift organizational performance. Skilled in consultative selling, building trusted client relationships, and aligning solutions with strategic objectives. Adept at cross-functional collaboration to ensure seamless execution while uncovering upsell opportunities and expanding pipelines. Recognized for delivering measurable revenue impact by transforming technical and operational engagements into long-term business success.
Overview
7
7
years of professional experience
Work History
Senior Engineer Cloud & Infrastructure
LTIMindtree
08.2024 - Current
- LTM Projects (Intune, Microsoft Azure, L’Oréal)
AUGUST 2024 – Present
Revenue Growth: Increased account revenue by 15% by positioning Microsoft Azure solutions during L’Oréal’s global digital transformation initiatives.
Client Engagement: Built strong relationships with project managers and IT leaders, uncovering new opportunities and securing repeat engagements.
Upselling Opportunities: Identified expansion potential within Intune deployments, leading to additional licensing and service contracts.
Consultative Selling: Acted as a trusted advisor, translating technical project outcomes into commercial value propositions for C-level stakeholders.
Cross-functional Collaboration: Partnered with delivery teams to ensure seamless execution, strengthening client trust and enabling upsell opportunities.
Pipeline Expansion: Developed a robust pipeline by leveraging project insights to uncover hidden business opportunities, contributing to consistent quarter-over-quarter growth.
Senior System Engineer
Cognizant technology Solutions
01.2022 - 01.2024
- Client Relationship Management: Partnered with TJX and its retail vendors to strengthen client trust, positioning technical support as a driver of business continuity and vendor satisfaction.
Sales Enablement: Delivered technical solutions (Azure MFA, RDS, VPN, ARM templates) that enhanced vendor operations, enabling upsell opportunities for advanced IT services.
Vendor Collaboration: Coordinated with IT infrastructure teams, vendors, and stakeholders to resolve issues quickly, reinforcing TJX’s reputation and opening doors for repeat business.
Consultative Approach: Guided users through troubleshooting and training, translating technical expertise into value-added services that improved adoption and retention.
Business Impact: Ensured seamless operations across hardware, software, and networks, directly supporting vendor productivity and contributing to long-term partnerships.
Strategic Problem-Solving: Leveraged Azure risk management and network troubleshooting to deliver consistent resource deployment, aligning IT outcomes with commercial objectives.
Revenue Contribution: Transformed technical support engagements into opportunities for service expansion, contributing to measurable growth in vendor accounts.
Control Tower Executive
Blinkit
01.2021 - 01.2022
- Monitor end-to-end supply chain management, including processes, inventory, transportation, and distribution.
- Utilize data analytics tools to gather and analyze sales, inventory levels, and customer demand data.
- Provide real-time visibility and transparency into supply chain and retail operations by tracking shipments and Inventory levels.
- Collaborate and communicate with internal and external teams to resolve issues.
- Manage risk and integrate technology into supply chain processes.
Customer Service Executive
Air India
01.2019 - 01.2021
- Vendor Relationship Management: Built strong partnerships with global airline vendors (Singapore Airlines, Qatar Airways, Etihad), creating opportunities for cross-selling premium services and loyalty programs.
Sales Enablement: Assisted passengers with ticketing, check-in, and boarding while promoting upgrades, ancillary services, and travel packages to increase revenue per customer.
Customer Retention: Handled inquiries, complaints, and requests with a consultative approach, ensuring high satisfaction and repeat business.
Training & Development: Provided training to staff on customer service and upselling techniques, enhancing team performance and sales outcomes.
Operational Collaboration: Coordinated with airline staff, cabin crew, and flight operations to deliver smooth experiences, reinforcing brand trust and enabling future sales opportunities.
Crisis Management: Ensured safety and security during emergencies, maintaining passenger confidence and safeguarding vendor reputation.
Revenue Impact: Consistently contributed to sales targets by aligning operational excellence with commercial objectives, driving measurable growth in ancillary revenue streams.
Education
GRADUATION -
01.2015
MBA - IT & FINANCE
Skills
- Identity management
- Privileged access management
- Security compliance
- Cloud infrastructure
- Incident management
- Technical support
- Risk management
- Vendor collaboration
- Cross-functional collaboration
- Resource management
Timeline
Senior Engineer Cloud & Infrastructure - LTIMindtree
08.2024 - Current
Senior System Engineer - Cognizant technology Solutions
01.2022 - 01.2024
Control Tower Executive - Blinkit
01.2021 - 01.2022
Customer Service Executive - Air India
01.2019 - 01.2021
UNIVERSITY OF CALCUTTA - GRADUATION,
INTEGRAL UNIVERSITY - MBA, IT & FINANCE