Experienced Software Engineer with more than 8+ years of demonstrated expertise in WLAN Testing, Software Testing, and Customer Support. Driven by a passion for providing top-notch solutions and consistently surpassing customer expectations.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Sr. Tech Lead QA
VVDN Technologies
11.2023 - Current
Responsible for creating Test plan, Test case, Test execution, Bug filing, Tracking and Report Generation while playing a collaborating team player role with continuous learning.
Test Plan Development - Proficient in creating comprehensive test plans for WLAN devices and cloud integration, outlining test objectives, methodologies, and success criteria.
Test Execution - Executed WLAN tests, including functional, interoperability, and security testing, using a variety of testing tools and equipment.
Cloud Integration Testing - Experienced in testing WLAN devices integration with cloud platforms, ensuring seamless functionality, data synchronisation, and security compliance.
Bug Tracking and Reporting - Skilled in identifying and documenting software defects using JIRA, providing detailed reports to development teams for resolution.
Cross Functional Collaboration - Collaborative team player with excellent communication skills, working closely with developers, product managers, and leading a team of 5 QA to ensure product quality and timely delivery.
Troubleshoot issues with maximum customer satisfaction, Act as a front-line T2 technical contact to interact with customers (business partners and direct customers).
Provide remote support for analysing and troubleshooting the fault during installation and configuration, update packs and hot fixes.
Take full ownership of customer problems/cases and monitor for proper and ontime feedback.
Document and track all problems, inquiries, and events in the CRM system.
Managing a team of 8 members for installation and configuration.
Actively involved in defects review meetings with clients and development team.
Responsible for deployment and maintenance activities.
Independently troubleshoot and reproduce issues on field.
Work with development team to fix and determine root cause, verify fixes and provide feedback to customer.