Ankith Kumar

● Delivered solutions that met client expectations while adhering to strict regulatory requirements, ensuring compliance and mitigating potential risks.

● Assessed scope and requirements to assist with project design determinations.

● Increased project efficiency by introducing Agile methodologies, resulting in faster development cycles and higher customer satisfaction rates.

● Collaborated with cross-functional teams to ensure seamless integration of new features into existing product lineups.

● Created fully automated process for M365 migration using PowerShell also responsible for migration from Exchange 2016 to Exchange Online and Tenant to Tenant migration for large scale of user's and post migration issue for users across all region.

● Directly interacting with clients for any new requirement or for any new ideas to implement on client environment.

● Achieved cost savings by streamlining workflows, automating repetitive tasks, and reducing material waste across various projects.

● Wrote, reviewed and edited technical document in accordance with template requirements.

● Working on migrating users from Domino to exchange 2016 using binary tree tool.

● Working on migrating mailboxes from exchange to office 365 and support user level issues post migrations.

● Part of the Kyndryl exchange team member with setting up completely new exchange online environment.

● Configured the WSUS servers to perform patch management on all the servers on the domain.

● Install and configure new exchange server and setup DAG and mailbox databases in the environment

● Troubleshooting Auto-discover, Mail Flow and Mailbox Migration issues with Office 365 and On-Premises Exchange server.

● Working in object sync issues from directory sync to AD

● Working on planning, testing and installing zero day patches in exchange, AD and DNS servers.

● Wrote few scripts to manage the exchange servers as this environment was new and there was no monitoring tool.

● Wrote a PowerShell script to install the patch and automatically failover the databases and reboot the servers, PowerShell script to generate a random password and set a new password for the AD users who are scheduled for migration and send the password via email to the users, Scripts for creating new shared mailbox and groups.

● Troubleshooting groups and meeting rooms sync related issues from domino to exchange

● Troubleshooting user level issues post migration and was also part of the gold support for executive users.

Kyndryl:

● Working closely with identity team and Microsoft in setting up the users accounts and mailboxes for the exchange users.

● Working closely with proofpoint team in setting up the mailgateway environment for the organization.

● Setting up RBAC policies, User roles, compliance policies, setting up PIM in azure AD

● Training L2 teams for troubleshooting issues

●Performing critical changes and performance tuning on messaging servers.
●Handling tools like Remedy, Attending CAB meetings with clients for approval of changes.
●Resolving technical issues for Microsoft Exchange 2010/2013.
●Managed messaging environment with Exchange Server 2010/2013 & Blackberry servers in various locations. Ensuring highest availability of mail servers, monitoring exchange message routing, database backup and troubleshooting.
●Decommission exchange server 2007
●Configuration and installation Blackberry UEM.
●Update SAN certificates on all the exchange server.
●Performed migrations in exchange environment between two different AD forest.
●Troubleshooting issues with MDM like Control Sync, Upgrading the applications for next available devices, Setting up iOS devices using DEP, Interacting with vendor during outages and few major changes in the environment.
●Maintaining Server health by checking Performance monitor logs, disk- space utilization, Events viewer reporting and taking corrective measures
●Handling tier three escalations and providing RCA to different issues relating to Exchange server.
●Was part of a team to migrate mailboxes from exchange server 2007 to exchange server 2013.
●Coding Powershell scripts to automate the manual work (To Clear Diskspace, Balance mailboxes in each database, Manage new mailboxes by applying quota, litigation hold, Retention polices, Scripts to perform migration, Scripts to compress and delete 1 year old IIS logs)
●Creating plans for monthly reboot activities and performing sanity checks.

●Support users with issues with Outlook and activesync.
●Troubleshooting outlook and activesync related issues, Troubleshooting issues related to activesync on android, iphone and blackberry devices.
●Assisting application teams with smtp relay setup and mailflow issues
●Patching and working on CU updates on exchange servers
●Working on escalations sent by the application owners and senior executives