ANKIT JADHAV
IT | Call Of Action
Dadar, Mumbai
Summary
Experienced System Administrator with 5+ years in the IT domain. Skills include computer networking, analytical thinking and creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients, employees and administration.
I have worked in Large scale Corporates to small startups (including Founder led), which makes me versatile.
Sectorial experience includes; Pharmaceutical, BPO, Education and Logistics.
Country-wise Remote Communication experience include; PAN India, Hong Kong, Singapore, Malaysia, The United States, Dubai and The UK.
Overview
5
5
years of professional experience
6
6
Certifications
Work History
Assistant Manager – IT System Administration
Fairfreight Lines Pvt. Ltd
Mumbai
03.2022 - Current
- Examine and identify areas of improvements within the sub-function for effectiveness and efficiency and provide recommendations to the Senior Management, and plan for the implementation of the same
- Own, plan and implement new projects/initiatives in the infrastructure and support sub-function
- Support and contribute to the implementation and documentation of IT Infrastructure policies, processes and standards and ensure incorporation of best practices with regards to hardware support, software support, network and security
- Track and monitor the implementation of policies and processes for acquisition, maintenance, disbursal of technology assets as defined in the IT policies
- Manage the ERP infra on Cloud.
- To diagnose, troubleshoot, and resolve Database Servers, HW/SW or other network problems, system issues, and replace defective components when necessary
- Implement and maintain maximum uptime of IT infrastructure, network infrastructure, network infrastructure and related equipment
- Maintain all critical business software and other IT services to provide smooth, continuous and error free IT services to the End user
- Liaise with external suppliers and support agencies for the ongoing support and maintenance, and procurement of relevant hardware/software/network infrastructure
- Manage the entire end-to-end relationship with them and ensure adherence to the Service Level Agreements (SLAs)
IT & Systems Officer
Kido Schools
Mumbai
12.2018 - 03.2022
- IT & Systems Planning Global
- Country co-ordination: India, Dubai, UK, HK & the US 1st line support globally for IT issues, ad resolves these
- Responsible for user management on various software platforms
- Manage the company Google Mail process Ensure users are protected from viruses
- Controls the asset register meaning the organization has a good understanding of all IT assets
- Ensure appropriate licenses for G-suite, Microsoft 365, etc
- Data backup
- C-Panel Email hosting
- Help maintain all systems
- Manage network servers and technology tools
- Monitor performance and maintain systems according to requirements
- Hands-on Data Migration Tool
- Troubleshoot issues and outages Ensure security through access controls, backups, and firewalls
- Projector Setup & Installation
- Infra provisioning on AWS & GCP
- System deliverables
IT Hardware Administrator cum Software Support
Cathedral & John Connon High School
Mumbai
09.2018 - 12.2018
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Assembly or installation of the Integrated Classroom Device(ICD) setup
- To perform routine network check-up procedures, and maintain the control records
- To provide user-end Desktop/Laptop support
- To diagnose, troubleshoot, and resolve HW/SW or other network problems, system issues, and replace defective components when necessary
- To maintain and provide day wise summary reports in form of MS- Excel workbook as per requirement
- Vendor/Inventory Management
- Technic al research and development for the efficiency and betterment of the Tata Class Edge software
- To educ ate the Teachers on utilizing the Smartboard and Tata Class Edge software adequately
- To configure and test computer H/ W and network, operating system S/W
- Serve as the link of communication between key authorities and internal teams
- Resolve any issues and problems faced by the Teachers and deal with complaints
- To be part of the team meetings for accuracy improvements
- Network Configuration and management
- To interact with the vendors in order to close the logged calls smoothly
- Managing rental software licensing and computer hardware inventory
IT Support Specialist
Centaur Pharmaceuticals Private Limited
Mumbai
02.2017 - 07.2018
- To assist the field force about the Company’s Real-time GPS based reporting portal, to analyze their r reported locations and resolve their problems faced during live reporting by taking remote access of their device
- To provide day wise summary reports in form of MS-Excel workbook as per respective Division al Manager requirement
- Testing and maintaining software for field staff
- Researching new technologies and alternative methods of efficiency
- Project planning and controlling change
- To be part of the team meetings for accura cy improvements
- Assist the Project Manager
- Managing Tracking Team and Field Force (FF)
- Handle escalations for the team
- Serve as the link of communication between key FF and internal teams
- Resolve any issues and problems faced by FF and deal with complaints
- Access to Prima-vera and ERP system for day-to-day maintenance updates
- TCP/IP configuration, Internet maintenance
- Wi-Fi router Data card configuration
- To provide Laptop, PC, Tablet, Printer support
- Responsible for project timeline and resources allocated during the project
- Technic al research and development for the efficiency and betterment of the reporting portal
- To provide E-mail mail support
- Vendor/Inventory Management
IT Executive
Rrhythm Solutions
Mumbai
09.2016 - 02.2017
- Assembly or installation of HW /SW and other related components of a Desktop/Laptop.
- To perform routine network start-up and shutdown procedures, and maintain control records.
- To provide user-end Desktop support.
- To diagnose, troubleshoot, and resolve HW/SW or other network problems, system issues, and replace defective components when necessary.
Education
SSC -
Don Bosco High School
Mumbai 06.2001 - 03.2010
HSC - Science Education
Wilson College
Mumbai 07.2010 - 02.2012
Bachelor of Science - IT
University of Mumbai
Mumbai 06.2016 - 05.2019
Skills
G-Suite, MS-Office, AWS, Azure, GCP, Social Networking Apps
undefinedCertification
AWS SysOps Administrator - Associate
Timeline
Assistant Manager – IT System Administration
Fairfreight Lines Pvt. Ltd
03.2022 - Current
AWS SysOps Administrator - Associate
06-2021
AWS Database Migration
06-2021
CompTIA Linux+
06-2021
Microsoft Azure Fundamentals
06-2021
NSE 1 Network Security Associate
06-2020
IT & Systems Officer
Kido Schools
12.2018 - 03.2022
IT Hardware Administrator cum Software Support
Cathedral & John Connon High School
09.2018 - 12.2018
Certified Professional in Python
01-2018
IT Support Specialist
Centaur Pharmaceuticals Private Limited
02.2017 - 07.2018
IT Executive
Rrhythm Solutions
09.2016 - 02.2017
Bachelor of Science - IT
University of Mumbai
06.2016 - 05.2019
HSC - Science Education
Wilson College
07.2010 - 02.2012
SSC -
Don Bosco High School
06.2001 - 03.2010
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