Ankit Kumar Mishra
Department Manager At Trends Reliance Retail Ltd
Gurgaon
Summary
Dynamic Department Manager at Reliance Trends with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in team supervision and performance management, I excel in optimizing inventory processes and fostering strong customer relationships, leading to increased retention and revenue. Committed to continuous improvement and staff development.
Overview
7
7
years of professional experience
Work History
Department Manager
Reliance Trends
07.2019 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Generating sales and revenue for the store.
- Maintain teamwork, collaboration, development of people, and achievement of targets.
- Understand customer needs, and fulfill need gaps by suggesting the most optimal solution.
- Monitor and control expenses through efficient store operations.
- Ensure inventory management and controlling shrinkage.
- Ensure customer relationships leading to higher customer retention.
- Ensure effective stock management and visual merchandising.
- Achieving top line & bottom line targets of the store
Education
Bachelor of Arts - English Literature
Indrakali Maha Vidhyaly
Uruva Meja Prayagraj 04.2001 -
Skills
Team supervision
Customer service
Sales reporting
Performance management
Timeline
Department Manager
Reliance Trends
07.2019 - Current
Bachelor of Arts - English Literature
Indrakali Maha Vidhyaly
04.2001 -