

Achieving the targets of admits, SPH, ATP, ASR, etc. Taking group bookings for the block buster movies to increase in F&B and Ticketing Revenue. Implementation of systems & maintaining effective control for all cash transaction areas – F&B, Ticketing and all revenue points Mentoring and coaching the Team (Team Leader, Associates-Operations, etc.) Training received for “VISTA” and Showbiz and SAP Basic. Multiplex Cinema Supervises and answers inquiries of reservations guest. Handles guest complaints, and ensures that the front office has good relations with all departments. Track, verify & reconcile use of supplies to maintain 100 percent accounting of stock. Maintain Cost of Goods sold as per the budgets defined, and control and minimize wastage/pilferage in routine processes. Ensuring optimum stock in inventory. Oversee operational cost, risk and audit activities. Ensures proper inventory filling of the floor documents in the file. Overseeing day to day activities and ensuring smooth operations to ensure customer satisfaction Preparing reports, statistics, forecasts and financial accounts Handle shifts effectively and ensure 100% customer satisfaction. Conduct training sessions for the team to improve service and sales. Weekly schedule created on Showbiz and Vista. Show changes and schedule updating on Showbiz and Vista