ANKIT NANDKISHOR SHUKLA
Pune
Summary
Seasoned IT Infrastructure Specialist with over 15 years of experience in IT services across diverse sectors, including pharmaceutical manufacturing and BFSI. Proven expertise in managing global datacenter operations, consistently achieving 100% availability while ensuring compliance with industry standards. Skilled in executing datacenter upgrades that align with evolving market trends and implementing process improvements to drive operational efficiency. Committed to leveraging technical acumen and strategic insight to enhance infrastructure performance and support organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Project Manager – IT Infrastructure Cloud
Vodafone.Plc
09.2022 - Current
- Infra Management , Change Management (IT IS) , Agile Project Management,
- A broad knowledge of IT Infra Technologies in term of Manufacturing pharmaceutical Industry, Service Base IT Industry , Banking IT.
- Ensure smooth day‑to‑day IT operations at the site.
- Manage IT infrastructure, hardware, software, and inventory.
- Perform backup, restoration, archival, and retrieval of electronic data.
- Perform Computer System Qualification (CSV) and validation activities.
- Troubleshoot hardware/software issues with FMS and corporate support teams.
- Participate in QMS activities (CCRs, Incidents, Deviations, CAPAs) and ensure timely closure.
- Support execution of site and global IT projects.
- Coordinate with stakeholders for application support and project delivery.
- Manage IT procurement processes.
- Oversee IT team activities and people management tasks.
- Contribute to drafting and maintaining IT SOPs.
- Ensure IT regulatory compliance across systems and processes.
- Provide IT support during internal and external regulatory audits.
- Strong client facing skills and an acute understanding of consulting.
- Responsible and accountable for the coordinated management of multiple concurrent projects directed toward strategic business activities for high availability data center infrastructure-based installation, migration, and consolidation projects.
Project Manager – IT Infrastructure(ITIS)
TATA Consultancy Services. Ltd
06.2013 - 09.2022
- Management of Datacenter in house as well as global.
- Managing internal Stakeholders for all matters related to the server build and upgradation plan physical.
- Leading the Technical team (25-35 engineers)
- Ensuring that Agile processes are followed and relevant standards adhered to
- Full responsibility for the build and deployment of the supporting IT infrastructure
- Supporting the overall migration planning and deployment strategy
- Responsibility for the production of all formal documentation related to the IT infrastructure
- Extensive stakeholder management.
- Management of project costs.
- Maintenance of portfolio level plans including associated resourcing plans for the entire infrastructure team
- Preparation of key project documentation
- Running regular project and portfolio steering groups, presenting progress, risks and decision points
- Adhering to the company project lifecycle including maintenance of detailed project plans, project charters, risks and issue registers, regular reporting.
- Manage project scope and manage project changes through the change management process.
- Manage process improvement initiatives assessing current and future state solutions contributing to improving the success of the project Portfolio.
- Responsible for overall coordination, status reporting and stability of project-oriented work efforts.
- Establishes and implements project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.
- Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers.
- Coordinates communication with all areas of the enterprise that impact the scope, budget, risk, and resources of the work effort being managed.
- Typically has 10+ years of IT work experience with a minimum of 7 years' experience managing projects.
- Carried out by different technical authors; Assign the project team based on understanding of the competencies and skill sets required for the project; Seek feedback from the Project Manager/ SDH for all the plans, incorporate suggestions and share the final plan with the client in order to effectively plan the project delivery.
Sr.System Executive ITIS (L2)
Cognizant
03.2012 - 06.2013
- Ensured operational efficiency by supporting over 3500 servers and maintenance tasks.
- Delivered onsite and offshore technical support for various ODC projects.
- Executed server migrations and troubleshooting to enhance system reliability and performance.
- Managed user requests and tickets, achieving resolutions within SLA timeframes.
- Configured and troubleshot VPN and remote connectivity solutions for seamless access.
- Maintained security compliance through regular OS patch checks and server health assessments.
Customer Support Engineer (L2)
VDA Info solution Pvt.Ltd
01.2011 - 11.2012
- Ensured seamless operations of 50+ servers and 2500+ workstations.
- Managed user support tickets within SLA, enhancing team efficiency.
- Conducted server health checks and ensured OS patch compliance regularly.
- Configured and troubleshot MS Outlook to improve user connectivity.
- Supported video conferencing using Polycom and Tandberg equipment effectively.
- Implemented Windows 7, driving successful adoption and troubleshooting.
Support Engineer
Enhanced Software Solutions Pvt. Ltd.
07.2009 - 12.2010
- Ensured optimal performance of 50+ servers and 2500+ workstations network.
- Handled user calls effectively, meeting service level agreements consistently.
- Provided remote connectivity support, including VPN troubleshooting and configuration.
- Supported ODC projects through maintenance of HP, IBM, and DELL systems.
- Conducted web meetings and presentations using Windows Live Meetings platform.
- Executed desktop allocation and release to align with project requirements.
Education
Bachelor of Arts - Political Science
Pune University
Pune, India01.2010
Post-Graduation - Project Management
IIT Delhi
04-2026
Certification - Hardware & Networking
Indian Institute of Hardware Technology
Pune, India12-2008
Skills
- Oversight of IT infrastructure operations
- Strategic project coordination
- Project management
- Effective stakeholder communication
- Agile project facilitator
Accomplishments
- Best Engineer Award, Tata Consultancy Services
- 2013
- 2016
- 2019
- Best Performance of the Month, Vodafone
- 2023
- 2025
Certification
- Microsoft Certified System Administrator (MCSA), 2012, 2016
- Degree (B.A) in Pune University, 2010
- Hardware & Networking Diploma, 2008
- VM Ware Certified Associate (VCA-DCV)
- Microsoft Certified IT Professional (MCITP), 2012, 2016
- Azure Certified Administrator AZ -103
- Change Management Certified, International Business Management Institute - Berlin Germany, 2020
- Post-Graduation in Project Management, IIT Delhi, 2025, 2026
Languages
English
Hindi
Marathi
Timeline
Technical Project Manager – IT Infrastructure Cloud
Vodafone.Plc
09.2022 - Current
Project Manager – IT Infrastructure(ITIS)
TATA Consultancy Services. Ltd
06.2013 - 09.2022
Sr.System Executive ITIS (L2)
Cognizant
03.2012 - 06.2013
Customer Support Engineer (L2)
VDA Info solution Pvt.Ltd
01.2011 - 11.2012
Support Engineer
Enhanced Software Solutions Pvt. Ltd.
07.2009 - 12.2010
Bachelor of Arts - Political Science
Pune University
Post-Graduation - Project Management
IIT Delhi
Certification - Hardware & Networking
Indian Institute of Hardware Technology
Summary Experience
15 years of experience in IT Infrastructure Services across Pharma Manufacturing, IT Services, and BFSI domains.
• Directed global and in‑house datacenter projects, ensuring delivery within SLA and business expectations.
• Managed end‑to‑end technical operations of datacenters, achieving consistent 100% availability for stakeholders.
• Implemented continual process improvements to enhance datacenter efficiency and reliability.
• Planned and executed timely datacenter upgrades to align with evolving market standards and technology trends.
• Ensured compliance with IT governance, security, and regulatory requirements across infrastructure services.
Personal Information
- Date of Birth: 6th Oct 1987
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- ID Type: Passport
- ID Number: L2538571
Interests
- Listening music
- Internet Surfing
- Learning more about Technology